Knowledge Manager - Baker McKenzie - Johannesburg

Role Purpose To develop the local Knowledge strategy in line with and in support of the Firm’s global strategy; work with the country Knowledge Partner, local Knowledge team members, and practicing lawyers to implement the Knowledge strategy; act as the primary point of contact for Knowledge support requests and inquiries. Main Responsibilities Work with the Director of Knowledge, Markets & Research to devise a local Knowledge strategy for the jurisdiction that is fully aligned with the Firm's global strategy; design policies, procedures, and standards to ensure quality parameters are met In consultation with the country's Knowledge Partner, drive the implementation of the Knowledge strategy and development of the Knowledge culture in the jurisdiction; appoint Knowledge Champions and recruit practicing lawyers to support where necessary Build strong relationships with the clients and local Knowledge community; act as a single point of contact for any queries or issues, and ensure satisfactory resolution on time; provide all client-facing teams with Knowledge and technical support, within the scope of his/her legal expertise and in line with agreed prioritization Manage and take accountability for the development and collection of Knowledge content across all practice and industry groups; ensure that matter reviews are conducted at the end of significant projects to capture potential knowhow; work with Specialist Functions to ensure all material is stored in appropriate Knowledge systems Ensure that an excellent set of core precedents – automated where possible – is in place across all practice groups to meet lawyer needs; identify resources to draft them where necessary Identify industry, practice group, and client-specific hot topics for internal and external current awareness and thought leadership; write or commission content in consultation with the Specialist Functions Ensure that all Knowledge resources are made available to all lawyers in the jurisdiction and provide training and guidance as appropriate; regularly review usage statistics and gather feedback to ensure that lawyers' needs are being met Take ownership within the jurisdiction of all Knowledge Systems and drive awareness and adoption; create and maintain appropriate intranet pages to make key resources readily available to users Ascertain local legal training needs; plan and execute training programs accordingly, in consultation with the Specialist Legal Training Function; co-ordinate the delivery of client training where required Ensure timely fulfilment of all information and research requests and proper workflow management, including effective management of appropriate work priorities and effective communications with clients In consultation with the Information Product Management Specialist Function, manage the relationships with local vendors to ensure the information needs of the Firm are met Monitor developments in knowledge systems and content trends, identify areas for improvement, and work with key stakeholders to implement these Travel requirements Limited travel expected About The Team Function The Knowledge function is a Firm-wide team of nearly 300 professionals, including Knowledge Lawyers, Information & Research professionals, and a variety of other functional specialists. The Knowledge function helps the Firm deliver better legal solutions by producing and providing easy access to high-quality, relevant legal information for both lawyers and clients. The focus is on the following areas: Content: creating, collecting, and providing access to market-leading precedents, sample documents, practice notes, training materials, and other knowhow for our lawyers and clients, reviewing and updating regularly, to ensure that the content is current and market-leading Systems: working with the Technology function to design, develop, and build user-friendly and flexible platforms to store knowhow and deliver it intuitively to lawyers and clients, adopting common systems across all offices and practice/industry groups Culture: striving to establish Knowledge as a core part of every lawyer role, engaging actively with all lawyers in the Firm and encouraging them to share their knowhow and expertise with colleagues as openly as possible; embracing a "one team" culture within the Firm's Knowledge community ensuring that all team members create and develop high quality local content while being aligned with our global strategy and approach This role will report to the Director of Knowledge, Markets & Research The key relationships of this role are with the following: Country Knowledge Partner Local Practice Group & Industry Group Leadership Practice Group & Industry Group Knowledge Lawyers Specialist Knowledge Functions Information & Research team About The Candidate Technical skills, qualifications, and experience Relevant undergraduate degree, law degree preferred Significant relevant experience with extensive experience of Knowledge in a professional services environment Ability to manage multiple stakeholders, build strong relationships virtually, communicate effectively, comfortable working in large, complex environments, highly credible and persuasive Demonstrated ability to drive results and a sense of urgency in setting strategies and executing against the objectives Proven ability to influence, interact, and consult with senior leaders, strong collaboration skills, and effective stakeholder management Excellent English language skills (verbal and written) are a must and the confidence to communicate in a multi-cultural, multi-level environment Strong communication skills, and highly credible presentation skills Personal qualities These personal qualities represent the shared characteristics of high performers across Baker McKenzie, regardless of job level and location. Know-how Demonstrates the ability to identify the real issue, and to anticipate requirements and potential consequences; distills a range of possibilities by thinking in a considered, prudent manner Has the capacity to take on new ideas and develop knowledge and think holistically about business and address media, analyst, employee, and client audiences Able to move through a variety of tasks requiring different approaches, knowledge, and expertise, with the agility of mind and capacity for analysis and synthesis Dedication Driven by a strong personal sense of integrity and upholds exemplary quality standards Prepares thoroughly, takes responsibility, uses initiative, and is selfreliant to ensure work progresses to the fullest extent possible Hardworking and diligent with a keen understanding of client demands Demonstrates composure when dealing with difficult situations Personal Impact Uses complex, coordinated influencing/negotiation strategies, adapted to people, organizations, and/or the situation, e.g. networks Leverages direct reports to facilitate increased collaboration across the organization Builds partnerships based on a common agreement that acknowledges individual differences but creates a new commonality beyond root belief large-scale Creates a positive impression at all times; develops relationships through collaboration and reciprocity Negotiates to achieve mutually satisfactory outcomes; shows good judgment on when to stand strong and when to compromise Invests in, nurtures, and builds a network of productive relationships Humanity Respectful to others, regardless of their position, and earns the respect of others by being transparent Has care and concern for others and a genuine interest in others as people Treats delicate or confidential issues with discretion Why Join Us? Baker McKenzie is a truly global law firm. Founded in 1949, we advise many of the world's most dynamic and successful business organisations through our 13,200 people in 78 offices in 46 countries. Yet big does not mean impersonal. We work hard to ensure that everyone knows their role and has the support they need to perform it to the highest standard. Our culture encourages this - how we work, think and behave in a collaborative and fulfilling way. In Johannesburg you will be part of an office with over 100 people. Originally opened in 2012, Baker McKenzie South Africa is well established in South Africa as a leading international law firm and is regularly involved in some of the country's most high-profile legal matters. We can offer you the work, pride and experience of being part of a leading law firm but in a local office environment that is hardworking, yet friendly and supportive. Have a look at our YouTube channel to find out more about us To Apply At Baker McKenzie, we welcome direct applications. Please click on the Apply button on this advertisement to complete the application form. NO AGENCIES PLEASE Please note Baker McKenzie does not accept unsolicited CVs. Our Commitment to Diversity & Inclusion Baker McKenzie has a culture of diversity and inclusion in its DNA - since our beginning, the differences of our people have helped us to work fluently across borders, cultures and practices. This is intrinsic to everything we do and underpins Baker McKenzie's vision to be the global law firm of choice. We understand that organisations work best when people with different backgrounds and points of view are brought together. We also know people perform at their best when they can be themselves at work. Baker McKenzie is committed to serving our clients with innovative solutions brought about by a diverse talent pool and an inclusive community. The Johannesburg office mirrors the wider firm in encouraging the best people, regardless of race, culture, religion or belief (if any), gender, gender identity and expression, disability, sexual orientation or age, to fulfil their professional aspirations with us so as to create an exciting and diverse legal environment. Apply Now

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Knowledge Manager - Johannesburg

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