LAN220408-1 Senior Technical Specialist: SAP - Johannesburg
MAIN PURPOSE OF THE JOB To provide ERP configuration and software program development, maintenance, and support services through gathering user requirements from business process owners. To provide ERP system training to process owners and power users. To guide, support, and mentor the more junior team members. Key Performance Areas Application Support, Maintenance, and Changes to ERP Solutions and Processes Gather SAP systems requirements and develop, design and deliver the SAP systems process recommendations required to support the various Business Units. Develop and review business cases, functional specifications, blueprints, and all other associated documentation Actively assist Business Units to craft business cases for sponsor approval Meet service level and quality standards assigned Comply with IT governance standards and procedures Analyse and apply required configuration changes or development to fulfil change requests Test configuration changes in Development (DEV) and send to Quality Assurance (QA) for final sign off and transport to production (PRD) Complete all change control administration, including relevant documentation and facilitate implementation of changes to Production Documentation Management Review and update technical functional design documents on a periodic basis Maintain process designs (in Visio or any required modelling tool), ABAP functional specifications, training manuals and test packs to ensure all changes are reflected in all relevant documentation Ensure accurate maintenance of all technical configuration documentation Provide Functional End User Support for Allocated Application Provide 2nd line production support for Helpdesk calls on business related issues Provide support as per service level agreements Facilitate scoping workshops / extract client business requirements Provide systems analysis functions Write functional technical design documents to support business requirements Role Based Training (Departmental / role specific) Develop, and maintain role-based training documentation for all business roles Provide training courses, facilitators (SME’s) and facilities for IT Role Based Training throughout the year in line with Human Capital Learning and Development standards and processes for example training on SAP CML (A1 template), BP, BCA & FI/CO modules Preferred Minimum Education and Experience National Diploma or equivalent SAP Certification FI/CO 5-8 years’ experience in working within business solution teams performing IT application development and maintenance functions (planning, design, development, testing and implementation) in an ERP environment 5-8 years Practical experience implementing new and supporting SAP business modules. Support and practical configuration experience on SAP CML (A1 Template), BP, BCA & FI/CO modules. Critical Competencies SAP support and maintenance. Specialist knowledge of SAP Banking applications. ABAP Methodology and Programming Business Analysis and Business Process Engineering. In-depth knowledge and understanding of banking processes (from account origination to closure or legal recovery) Microsoft Office Applications Additional Requirements Extended hours as and when required. Travel as and when required. Understanding of banking/financial services industry or development finance
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