Jobs in Go!

Company based in Kuilsriver, Cape Town Position - Late Stage Collections Agent The main purpose of the role is to telephonically contact delinquent/arrears customers to make a suitable payment arrangement to achieve the business objectives. Main Activities: Outbound SLA and work queues Servicing outbound calls effectivelyAchieve daily collections targets and monthly KPA targets Payment Negotiations Effective negotiation to ensure account rehabilitation in an efficient and professional mannerPrevent account roll forward, reduce account balance in the respective service Customer Service To advise customers on product, legislative and account related queriesTo achieve customer satisfaction at all timesTo action customer instructions in an efficient and timeous mannerTo action administrative requirements related to customer account management Adherence Adhere to workforce schedule i.e. lunch and body breaksAdhere to all Company Policies and Procedures i.e. Absence Management, House Rules, Disciplinary Policy as set out by the business Qualification: Must have a Senior Certificate – Grade 12 Experience: Must have at least 2 years Late Stage Collections experience in the call centre environment Functional Knowledge and Skills: Software: Must be efficient in Account Management Debtor SystemsExcellent verbal & written communication skillsStrong problem solving and negotiation skillsUnderstanding of the Retail Credit Account Management businessAbility to work in a highly competitive and dynamic environment https://protool.gumtree.co.za/external-link-browser.html?urlaHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMzAxOTg0MzI0P3NvdXJjZT1ndW10cmVl&jid1322398&xid1301984324 Apply Now

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Jobs in Go!