Lodge Management Couple / Lodge Manager - Family Lodge - Gauteng - Pretoria
Ensure smooth and efficient operations of the lodge, including guest services, housekeeping, maintenance, and administration. Oversee all aspects of guest experience, ensuring high levels of customer satisfaction. Manage staff, including hiring, training, scheduling, and performance evaluations. Handle administrative tasks such as reservations, billing, and inventory management. Maintain lodge facilities, ensuring cleanliness, safety, and adherence to health and safety standards. Implement and enforce policies and procedures to uphold the lodge's standards of service and hospitality. Foster a positive work environment and promote teamwork among staff members. Handle guest inquiries, complaints, and special requests promptly and professionally.
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