M365 Technical Support Specialist - Cape Town Region
Upwork
Job Description What you'll do: Actively engage with customers to understand their business objectives and how Microsoft 365 can support their goals. Educate customers on Microsoft 365 products and services, guiding them on best practices for improving productivity and collaboration. Assist customers in evaluating the potential benefits of a Microsoft 365 subscription, providing personalized recommendations and tailored demos. Advise on different subscription plans and features, helping customers choose the best option for their needs and budget. Guide customers through new subscriptions or enhancing existing ones, including step- by-step instructions and troubleshooting. Stay updated on the latest Microsoft 365 updates and enhancements, and communicate these effectively to customers. Document technical issues and solutions in a knowledge base. Collaborate with other technical support engineers to resolve complex technical issues. Ensure a high level of customer success, with a focus on moving customers from grace period to perpetual usage and increasing license utilization.
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