Jobs in Go!

We are looking for a head waiter to welcome all guests and coordinate the scheduling and utilisation of all dining values in the respective/dedicated floor. Responsible for the overall dining experience including the dining area, the Staff Restaurant - Bistro and Auditoriums. Ensure delivery of excellent client service in line with Zest exceptional and memorable customer experience philosphy and values.MINIMUM EXPERIENCECustomer Service experience is essentialAtleast 2 years Food & Beverage experience2-4 years of management experience in a restaurant or hotel environmentMust reside in ROSEBANK, Johannesburg.MINIMUM QUALIFICATIONA matric/post matric qualification in Hospitality at NQF level 5 is relevantBEHAVIOURAL COMPETENCIESExcellent and professional written and verbal Communication skiilsCustomer CentricApproachable and presentableInterpersonal skillsSelf-motivated and team orientedTeam and project focusedInnovativeConflict handlingStress tolerance -ability to work under pressureTECHNICAL COMPETENCIESStrong organisational and planning skillsUnderstanding dining etiquette and protocolDeep familiarity with the food service industryIT Skills and knowledge of restaurant indusrtyBusiness systems knowledgeStakeholder managementInitiating actionProblem Solving and Analytical SkillsOUTPUTS FOR THIS JOB:Establish and build a relationship with client representativesTakes ownership of guest satisfactionDelivery of service levels as per customer satisfaction and SLA measuresEscort clients where necessaryEnsuring that a full daily check of dining rooms is carried out and that issues are raised promptly as per SOP in a timely fashionBe cross trained in all front of house tasks, so that can undertake duties of any team members as requiredCheck the quality of food ordered prior to it going out onto the restaurant flooDevelop a personal development plan ensuring own continous developmentEncourage learning by freely sharing information and best practices with othersCoaches and mentors others by providing guidance, positive models and opportunities to observe.If you are satisfied with the above post and are willing to join our team please email your DETAILED CV to the following emails :Amanda.HlangufunxionO.co.za (031 010 6155) ORThandeka.GumedefunxionO.co.za (031 010 6164)Your CV must be in a PDF format, no photos allowed.The closing date is 11/03/2024. Applications submitted after the closing date will not be considered.Only RSA citizens are allowed to apply for this post.Applicants who fail to follow the guidelines will be disqualified.- Z E S T H O S P I T A L I T Y - Apply Now

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Jobs in Go!