Manager - Access Network Operations.Technology Information - Johannesburg
MTN Nigeria
Task Complexity: Operational Planning and Excellence Ensure the governance and the fulfilment of managed service deliverables across South Africa regions by all vendors including PaaS national SLAs Ensure all required maintenance activities are tracked and performed as per Service Level Agreements and KPIs including fault, configuration and problem management, preventative maintenance etc. Continually monitor and manage all managed services vendors contracts and network related issues. Facilitate and directly drive critical issue resolution and eliminate roadblocks with respect to Network Operations. Serve as the second escalation point, at MTN South Africa, for all critical issues and initiatives. Provide input into the development and distribution of standardised procedures, tools, processes for MTN South Africa regions. Engage with key stakeholders to identify process and tool improvements as well as prioritisation of these improvements, ensuring alignment across all regions as well as alignment to industry best practice. Engage with key stakeholders to identify development and drive the Network Managed Services and PaaS operational model (as well as procedures & processes) for the MTN business to ensure alignment and standardisation across the organisation (as well as alignment to industry best practice). Continuously manage and measure process and tools performance and incorporate process and tools improvement initiatives within governed and agreed upon timeframes. Drive process improvement initiatives. Identify consistent network service problems and themes and provide suggestions for improvement initiatives within Network operations. Provide Managed network service assistance consistently to internal MTN stakeholders and ensure that network service levels relation to operational assistance are met at the required quality and within the proposed timelines. Facilitate audits of Network managed services in accordance with set Network standards on National and Regional Levels. Manage Vendors to ensure performance standards and MTN policies are adhered to as per the Service Level Agreements. Ensure all required active maintenance routines are tracked and performed as per Service Level Agreements. Assist in the transition and assure the successful network hand over for all new managed service Contracts in South Africa Deliver training to Network Operations on National and Regional Level, on programme improvements or changes, in accordance with the communication & training strategies as and when required. Provides professional direction and technical support to subordinates, evaluates their performance and caries out necessary counselling to insure acceptable level of work productivity and regions performance improvement. Liaise and Coordinate with Tower Company any issues of a security, or operational nature to ensure urgent resolution. Coordinate all projects impacting Active Hardware (Including feeders and RRU cables) with the Tower Company, the Managed Services vendor, and Ad Hoc vendor. Technical RFP participation where SOW, KPIs and SLAs will be determined according to Network Operations requirement Financial Management Financial tracking, budgeting and management of cost centers. (Opex and Capex) Optimisation of support costs within team Project Management Develop and drive the execution of agreed projects Drive the implementation, tracking, monitoring and compliance of Projects Contract management in line with Procurement Policies Co-ordinate project reporting Ensure effective implementation of the integrated project management model Risk management Business Analysis Perform MTN SA Business Analysis in line with the methodology and guidelines Identify ways to fine tune policies, processes and systems in line with changing work practices Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance Ensure that benchmarking is conducted with other companies and organizations within and outside the industry. Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity Identify and implement innovative ways to use minimum resources to achieve maximum outputs Supervisory / Leadership / Managerial Complexity: Refers to the responsibilities for directing, guiding, motivating and influencing others. Divergent team targets. Establish and maintain fully functional collaborative relationships with regional operational, deployment and planning teams Responsible for supplier governance and contract management Responsible for access network specialists Project management.
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