Manager Claims Bryanston - Bryanston
Prime Meridian Direct
We seek to employ a dynamic individual with strong motor claims experience and outstanding investigative skills. The Claims Manager will lead a team responsible for desktop investigations of motor claims. The role requires completing comprehensive reviews of claims to ensure adherence to Company SOP's and Regulatory requirements. This senior-level role focuses on driving continuous improvement, eliminating errors, reducing rework, mitigating risk exposure, and enhancing the overall customer experience. The Claims Manager is responsible for continuous training and upskilling of staff. Roles and Responsibilities: Technical expert whose primary focus is driving a team 5 desktop investigators (technicians) to achieve the required result. Oversight and management of the team Conduct regular reviews of claims individually and collaboratively in teams to evaluate the claim process and investigation techniques. Ensure team members achieve set targets and maintain quality standards through monitoring and course correction of daily performance. Provide effective leadership to create a team committed to the overall vision of the company. Perform performance management, offering continuous feedback to employees on strengths and development areas. Responsible for capacity planning of the team Motivate and inspire team members, fostering consistent high performance. Recommend and implement best practices to ensure adherence to company policies and insurance industry regulations throughout the claims investigation process. Maintain a strong professional knowledge of claims regulatory and legal environments. Serve as a claims technical resource, providing guidance and support to desktop claim investigators. Coach or train less experienced desktop claim investigators and contribute to shaping training for the claim's teams. Provide insights and enhancements to the claims process. Requirements: Manage a high volume of claim reviews in a fast-paced environment. Ability to teach and coach junior team members. Results driven - history of consistently meeting targets. Ability to work under pressure. Completed Tertiary Qualification is an advantage. Minimum of 5 to 10 years' experience in a similar or related role. Analytical, negotiation, decision-making and problem-solving skills. Effective communication skills, both oral and written. Ability to work independently and as a member of a team. Strong proficiency in Microsoft Excel and Internet navigation. Strong process improvement and data analytics skills. Previous people management experience (Leadership Roles) - advantageous. Enjoys working within a team environment.
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