Jobs in Go!

SALT EB is seeking to appoint a candidate who is results-driven, passionate about service delivery and thrives under pressure to lead, manage and control the activities of the administrator’s complaints and queries resolution unit within the Legal Risk & Compliance Department. RESPONSIBILITIES Oversee and manage the administrators’ complaints and queries unit within the Department;Oversee and manage the administrators’ reconstruction and determination unit within the Department;Handle all complaints and enquiries referred to the Department;Manage the processes of referral of matters to internal and external stakeholders;Ensure timeous filing of responses on behalf of funds administered by SALT EB in accordance with the SLA’s;Enhancement of the complaints management process flow;Attend to administrative and managerial responsibilities of the team as directed by the Head of Department;Prepare monthly, quarterly and annual reports on matters handled by the Unit; RECORD KEEPING AND FILING Ensure all documentation relating to umbrella funds are saved in the member profile on the systemEnsure appropriate notes are recorded in the member profile on the systemFull fund administration system filing REPORTING Prepare, analyse and present ad hoc reports as and when requestedOversee and manage the administrators’ complaints and queries unit within the Department;Oversee and manage the administrators’ reconstruction and determination unit within the Department;Handle all complaints and enquiries referred to the Department;Manage the processes of referral of matters to internal and external stakeholders;Ensure timeous filing of responses on behalf of funds administered by SALT EB in accordance with the SLA’s;Enhancement of the complaints management process flow;Attend to administrative and managerial responsibilities of the team as directed by the Head of Department;Prepare monthly, quarterly and annual reports on matters handled by the Unit; RECORD KEEPING AND FILING Ensure all documentation relating to umbrella funds are saved in the member profile on the systemEnsure appropriate notes are recorded in the member profile on the systemFull fund administration system filing REPORTING Prepare, analyse and present ad hoc reports as and when requested QUERY RESOLUTION Attend to queries or inquiries by members within the required timelinesProvide assistance to Employers or service providers where necessary INNOVATIVE & TEAM PLAYER Be able to work independently with minimal supervisionAbide by audit findings as directed by the Head of Administration o https://protool.gumtree.co.za/external-link-browser.html?urlaHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDg1MzM3MjE5P3NvdXJjZT1ndW10cmVl&jid1285767&xid1485337219 Apply Now

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Jobs in Go!