Manager Loyalty Solutions - Visa - Johannesburg

Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job Description Purpose The Manager, Loyalty Solutions will be a key member of the CEMEA Hub Loyalty Solutions team. This role is based in the Visa Johannesburg office, reporting into CEMEA Hub and will service clients across region. This is a solutions product sales specialist and delivery role responsible for selling in and project managing implementation of a suite of different Loyalty product capabilities to enhance Visa’s client relationships with issuers, merchants, FinTechs and drive incremental profitable behaviours. Responsibilities: Market Knowledge Understand market trends, client needs, the competitive landscape, and overarching privacy and regulatory environments within the CEMEA Region Help identify and deliver against the needs of clients (Issuers, Merchants, FinTechs) in key markets, relating to loyalty solutions and consumer experiences. Help package, sell and deliver robust loyalty solutions for clients. Product Development and Delivery Drive product delivery including project management, understanding and developing consumer solutions (sometimes technical), processes and collateral, that allow the products and capabilities to be taken to the markets and delivered in a bespoke manner to clients. Work closely with local market teams to understand client needs and customize solutions as required. Work with the Business Development and Product teams as well as other stakeholders to implement key solutions and drive revenue targets. Business Casing and Product Performance Management Support the creation of Business cases for new initiatives and prepare financial projections, working closely with Finance, Business Development and other stakeholders to validate assumptions. Track the performance of solution/product implementations, launches and programs, whilst providing regular reporting and dashboards (either available or personally developed). Business Development Support / Solutions Dissemination Support key business development opportunities, provide input and expertise to pitches, RFPs, deal structures, revenue forecasts and contracts. Collaborate with key internal Visa partners - including Finance, Legal, Risk, Compliance, Marketing, Business Development, Acceptance in all activities Strategic Nature, Management Accountability and Scope Help support, shape, update and drive the solutions/product strategy and operational plans. Provides sales, operational and technical support to internal stakeholders and external clients. Project manages solution implementations to achieve milestones and objectives for CEMEA Loyalty Solutions Produce executive management reports, briefings, and other related communications. Decision Making and Complexity Support solution proposals and implement with clients. Prioritize work effort against client needs and internal KPIs. Financial & Organizational Scope Help achieve financial targets outlined in business cases developed for the implementation of loyalty product solutions. Must be able to work effectively in a matrix, cross-functional organization structure and participate in cross-functional projects, especially relating to innovation, benefits, loyalty, consumer experiences, product, and solution design and delivery. Reporting Relationships & Interactions Role will be located in Johannesburg Office and reporting relationship to the Director Loyalty Solutions as well as Senior Manager Loyalty Solutions Individual contributor role. Interacts regularly with management in Products, Country management, Sales, Finance, Legal, etc. This individual is expected to comfortably present to and interact effectively with medium and senior Visa management and staff. This position will involve frequent interaction and communication with key Visa stakeholders, including financial institutions, government departments, processors, agents, merchants and vendors. Strong interpersonal skills will be required to address on-going needs of a complex, matrix reporting structure. Multicultural sensitivity and interpersonal relationship management skills are essential including the ability to work effectively as part of a team. This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs. Qualifications Key Competencies Strong project management skills Product management skills (knowledge of product lifecycle, development and implementation frameworks etc.) Strong sales and solutioning skills Strong analytical skills Systems thinking Good verbal and written communication skills Solid interpersonal skills and ability to work effectively within a matrix organization Self-directed and motivated Logical based reasoning and recommendations Service-delivery oriented Has an entrepreneurial spirit Results driven discipline Due to focus on specific markets, proficiency in English language is a must and proficiency in Arabic would be ideal. Required Experience (education, skills - professional, technical, business) Bachelor’s degree or equivalent 5-7 years of experience spanning the areas of Product Management, Portfolio Management, Loyalty/Rewards, Analytics, Card Products & Payments Proven execution experience in a product management capacity, including product development and launch experience. Strong knowledge of sales, product management and portfolio management principles in financial services/retail banking/ payments arena. Experience utilizing analytical and project/program management skills to implement new platforms and lead integrations, enhancements and migrations of loyalty platforms. Proven track record of successful plan execution in a fast-paced environment. Payment processing or operations experience in new product launch and program management is desirable. Technically astute to work through overall functional specifications, market nuances and client payment ecosystem. Proven ability to execute independently and operate successfully within a matrix/team environment. Ability to interact effectively with external partners that include vendors and clients. Proficient user of all Microsoft Office products. Preferred Experience (education, skills - professional/technical/business) Demonstrable experience in developing, launching and/or managing loyalty/reward programs and/or consumer propositions. Project management knowledge Strong sales, PowerPoint knowledge, presentation and communication skills Knowledge of Visa's system process is a plus Experience with Loyalty solutions International business experience is a plus Additional Information Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Apply Now

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Manager Loyalty Solutions - Johannesburg

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