Manager Security Services Johannesburg - Johannesburg
WIC
Level up your career. Become a customer experience champion and make your mark Your Purpose: Welcome to your new adventure of being a Client Experience Manager in security services. Your mission? To make sure customers feel like royalty by delivering top-notch service and handling all the ins and outs of our Security Services Department. Your Responsibilities: Picture yourself as the hero of this tale, responsible for keeping customers happy and operations running smoothly. You'll be building relationships, tackling performance issues, and making sure finances stay in the green. But that's not all - you'll also be crafting strategies to take customer experience to the next level and overseeing projects like a seasoned pro. What's Required: You come with a minimum of five years of hands-on experience managing operations and service delivery in complex customer environments. Additionally, you have at least two years of program management experience, specifically in implementing multi-disciplined projects. Whether you've directly managed projects or have had exposure to project management, your insight will be invaluable. But that's not all. You have two years of experience leading multicultural teams in service delivery settings. Your ability to foster collaboration and drive results in diverse environments will be essential. Moreover, a strong understanding and exposure to service management tools and monitoring mechanisms are highly desirable. Your proficiency in the MS Office suite, including Power BI, is considered an added advantage, enabling you to analyze data and make informed decisions with ease. To join this adventure, you'll need a can-do attitude and killer people skills. Being a problem-solver and a natural leader will serve you well, along with the ability to thrive in a fast-paced environment. Experience is important, but it's your passion for excellence that will drive you forward. Where you will be working: Join a company where innovation and teamwork are the name of the game. You'll be working in the heart of JHB, surrounded by opportunities to grow and make a real difference in our Security Services Department. What you will receive: As you embark on this epic journey, you'll be rewarded with competitive pay, room for advancement, and the chance to shape the future of customer satisfaction. But the real reward? Knowing that you're making a meaningful impact in the lives of our customers every day. Apply now: If you're ready to dive into the world of customer experience and write the next chapter of your story, apply now and let's make magic happen. If you would like to apply for the role or if you would like to find out more about the opportunity, please send a copy of you CV to Roxanne at roxywic4u.co.za .
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