Manager Services Rustenburg - South Africa
BA Personnel
Leading Financial Services Organisation based in Johannesburg is seeking a highly skilled Policy Services - Operations Assistant Manager with extensive LIFE Insurance experience. Oversee, in conjunction with the Operations Manager, the entire management of Policy Services (Operations) - Comprised of the following four areas: Call Centre, Claims, Data Management and Premium Administration Oversee, in conjunction with the Operations Manager, the entire management of Policy Services (Operations) - Comprised of the following four areas: Call Centre, Claims, Data Management and Premium Administration Ensure business strategy is implemented at a practical business level to guide the delivery of day to day operations; Proactively manage risk to drive overall efficiencies, business compliance & ongoing process innovation; Ensure good governance, risk management & compliance across Policy Services; Anticipate the impact of business strategy on other departments within the organisation; Ensure consistency of delivery on required business outputs for Policy Services; Conduct KPIs for departmental managers, team leaders and supervisors on a frequent basis; Oversee the departmental managers', team leaders' and supervisors' KPI and performance assessments of staff reporting into them; Implementing such corrective and/or disciplinary action as may be required for non/poor performance; Highlight operational inefficiencies & guide continuous improvement; Enable shareholder value by delivering improvement projects that optimise profit & reduce risk; Build & maintain effective relationships with stakeholders, both internal & external; Measure customer satisfaction through feedback mechanisms; Research, design & implementation of best practice customer-centric solutions in conjunction with the Operations Manager Test new system development before implementation Check and authorize claims & refunds within provided mandate, in a timely manner and accurately Ensure that all customer queries, escalations & complaints are handled in a satisfactory manner Escalating serious issues to the Operations Manager; Referring all matters entailing legal litigation, or possible legal litigation to legal officer, or in his / her absence, to the Operations Manager; Submit analysed monthly operations report and stats accurately and in a timely manner Provide input for budgeting purposes & aid in the adherence to set budgets; Manage the required resources to enable business performance & achieve business objectives; Assist with projects / ad hoc tasks as and when required. Sign-off on submission of leave/overtime on VIP ESS across Policy Services areas, ensure areas are sufficiently staffed at all times; Attendance at all Company training and functions; Correct completion and use of all Company documentation; Appropriate and correct use of all Company facilities and tools; Comply with appropriate dress code and standards of personal hygiene, neatness and conduct; Comply with Company and Department-specific rules. Matric Relevant Degree and must have RE5, preferably RE1 AND RE5 Market related
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