Medical Aid Administration Assistant - Botshabelo
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Introduction Well established company based in Gqeberha are seeking an experienced and qualified applicant to join their dynamic team. The key purpose of this position is to attend to all administration relating to Medical Aid, Gap Cover and Group Corporate Benefits in order to free up the Sales Executive to allow them time to focus on the client. All Medical aid, gap cover and corporate benefit administration will lie squarely at the feet of the Medical Aid Admin Assistant in the team. Description Medical Aid Administration and Servicing Preparing of quotes as per instructions received as well as all necessary paperwork (via email of physical file) Complete application, submit and then submit additional requirements where applicable. The update the health new business register Update portfolio (Medical Aid only) and health new business register Obtain tax certificates Obtain travel certificates Obtain member certificates Obtain information regarding unpaid debits Update health new business register Any changes to the membership – additions or cancellation of dependents Manage and Maintain plan changes Provision and assisting with Chronic application forms (we will not be responsible for following-up on chronic applications, we will merely submit them on behalf upon member’s request) Reward programmes e.g. Vitality and Multiply Assisting in improving Multiply status and providing training to clients Preparing Gap cover new business proposals Preparing the necessary Gap cover paperwork and compliance Provide ongoing advice and assistance with Gap cover claims Keeping Gap cover register up to date Corporate Benefits / Schemes Preparing of quotes as per instructions received as well as all necessary paperwork (either via email of physical file) Complete application, submit and then submit additional requirements where applicable Communicate monthly billing to all our clients (Employers) Once employer approves billing or once the amendments have been noted on billing, submit for processing Make sure Statement of Account is issued with the amendments if applicable and communicate it with our client (Employer) Annual Reviews - Rates to be discussed with our client (Employer) Submit the signed rate renewal to insurance company for processing Obtain rate renewal endorsement documents and forward to our client, the employer Upon receipt of instruction, submit withdrawal to insurance company. Send confirmation to our client, the employer once withdrawal is finalized Make sure the next month’s billing is adjusted where necessary One receipt of instruction, submit claim to insurance company Send confirmation to our client, the employer once claim is finalized Make sure the next month’s billing is adjusted (for example. if it was a death claim) Compliance: Preparation of all Compliance related documentation FICA Checklists to be prepared and completed Risk ratings completed and to ensure that there is a valid risk rating on file for each client Scan and save compliance documents in the right place in the right way Any ad hoc duties as and when required Minimum Requirements: Grade 12-qualification Be Fully bilingual (English & Afrikaans) RE5 Examination is advantageous. Full relevant tertiary qualification (NQF Level 5) advantageous Driver’s License essential Computer skills and knowledge (especially of Word, Excel, Outlook, Internet) Knowledge of operation of standard office equipment Knowledge of clerical and administrative procedures and systems, such as filing and proper record keeping Knowledge of principles and practices of basic office/administrative management Medical Aid Products – Know the different types of medical aid products, limits, and restrictions Knowledge on Medical Insurance Policies would be advantageous Knowledge of different plans, types of cover, standard exclusions Proven track record on prescribed minimum benefits and the Chronic Conditions as recognised by current legislation Thorough knowledge on Gap Cover Corporate Benefit knowledge would be advantageous Core Competencies of the position: The ability to take reference material and assimilate information to determine relevancy to the client cases Ability to work under pressure - Ability to remain calm and focused during stressful situation is vital Effective communication skills – Listen and communicate instructions clearly and simple. This relates to verbal as well as written communication. Listening forms the foundation of communication, and one must be able to listen to their requests and suggest relevant, suitable policies Accuracy and Attention to detail – Provide correct information and pay attention to every detail Problem Solving – Our industry has lots of challenges and changes therefore the ability to conquer challenges and present solutions is a must have Diversity sensitivity – Culture sensitivity and the ability to build strong relationships with colleagues Planning and Prioritizing – Proper planning and prioritizing will make your workday more efficient Interpersonal Abilities – Relate to fellow employees as well as clients. Build relationships and the business will prosper – this is a highly valued skill Service Orientated and client centric – must have a desire to make a difference in our clients’ lives Systematic and Methodical in executing daily duties Strong Admin Skills – ability to organize and plan work and follow the process strictly Must be neat and have good attention to detail as well as awareness of the importance of meeting deadlines Positivity and energy – Promote emotional maturity and positive outlook; be energetic and exert radiance Work Ethics – Embrace the work culture and dynamics of the employer Professionalism – Always be professional whether at work or at function. Set an example to all around you – you never know who sees you Self Confidence – Be confident. Speak Clearly and persuasively and maintain your composure if rejected Motivated – Stay motivated and be able to motivate team/fellow employees when they feel discouraged Ability to work with little to no supervision Determination & perseverance – When at first you do not succeed, try again. Never give up Enthusiasm – Be enthusiastic in every aspect of your tasks – no matter how trivial it may seem Punctuality – Always be on time for every appointment as this shows respect for the other person/party involved Be Pro-Active – Be a go-getter, do not wait for the opportunity, create the opportunity. Take initiative. Actively seek out new customers to maintain a flow of Commissions Honesty – Always be honest and open and people will relate to you and respect you for this. The foundation of a successful relationship is built on trust Adaptability & Flexibility - Change is inevitable especially in the insurance industry thus adaptability and flexibility are non-negotiable Curiosity desire to self-study in own time and read, learn, and research technical aspects / issues Should you wish to apply please email your CV through to Erin Bentz at [Email Disabled] Only shortlisted candidates will be contacted. Should you not receive a response within 14 days please consider your application unsuccessful. We will keep your CV on our database for any other relevant roles that may arise.
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