Membership Administrator (Temp) Market Related - South Africa
Ambledown Financial Services
We have a unique opening for a Membership Administrator to join our team on a 3 month contract. Manage queries and day-to-day functions in an effective and professional manner within the agreed turnaround times Ensure all membership documents are correctly uploaded on the system Process membership amendments, i.e. client information, continuations Respond to customer queries timeously both telephonically and in writing Assist with managing daily workflow Liaise with brokers and members Effective and timeous communication - communicate in a professional manner with both internal and external parties and respond to queries within the agreed turnaround times Coordinate with other departments in resolving day-to-day administrative duties Manage inbound and outbound calls promptly Management of queries and day-to-day functions within SLA in an effective and professional manner Any other duties as assigned by the company from time to time Matric FAIS Compliant Customer Service Certificate RE5 advantageous Skills and Experience A minimum of three years' experience in an administrative position Excellent English communication and writing skills Excellent data entry and typing skills Able to manage inbound and outbound calls promptly Always demonstrate an elevated level of customer service Adaptable: resilient person and shows a positive response to change Attention to detail and accuracy Ability to manage the pressure of difficult clients - always remain calm, friendly, courteous, polite, professional, and willing to assist Takes ownership and responsibility of daily interaction with all clients Ability to work within an established team Excellent analytical skills and pays mindfulness Resilient: must be able to work under constant measurement and pressure Effectively and professionally manage queries and day-to-day functions within SLA Incorporating the principles of Treating Customers Fairly (TCF) Knowledge of The Protection of Personal Information Act (POPIA) and the ability to apply this in day-to-day functions Computer literate – Intermediate MS Office necessary Market Related
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