Mixologist - Cape Town Region
AccorHotel
Job Description Scope of Position: The Mixologist is the backbone of the bar operation. They will lead the outlet’s personality and soul. The Mixologist is to assist the Head Bartender where needed in all aspects of the operation. As a Mixologist, you will provide guests with the full experience that encompasses engaging & personalized service from beginning to end of service. Your role is to turn their moments with us into memories by delivering Fairmont`s service promise and the highest level of brand standards. Primary Responsibilities: Assists Food & Beverage Leaders to ensure all Food & Beverage Standard Operating Procedures are prepared to the highest quality and updated as needed. Clearly demonstrates to guests and colleagues a commitment to service excellence through the effective delivery of Fairmont Hotels & Resorts Brand Standards. Actively creates Sparkle moments that are based on personalization and creativity. Carries out the day-to-day tasks outlined in the shift task list to a high level. Ensure all telephone calls are answered courteously and efficiently, within the Brand standards always. Takes responsibility for guest experiences that have negatively been impacted and turns them into memorable moments. Constantly monitors and is aware of the latest industry trends, new and innovative products and service opportunities related to beverages. Presents implementation plan of such to Food & Beverage leaders when applicable. Positively promote sales within your department and maximize sales opportunities for the whole hotel. Take orders and serve food and drinks following brand standards, as per training when required. Effectively supervise the mise-en-place and ensure that there is adequate preparation for service to meet the required standards. Organize, supervise and assist with the service of beverages. Issue a receipt for every item sold. Ensure that stringent control is kept on all stock used, and that all checks are raised and processed correctly, and are either paid or charged to account. Ensure all polishing and breakdown duties are completed. Ensure correct handling, use, storage and cleaning of all liquor service equipment. Oversee and complete beverage requisitions to ensure the department has the correct level of stock. Ensure accurate weekly/Monthly Stock takes are conducted. Checks daily opening and closing duties. Ensure that there is good control over all stock used, and that all checks are raised and processed correctly, and are either paid or charged to accounts accordingly. Makes sure that all products served are accounted for on the final bill before presenting it. Liaise and coordinate with beverage suppliers for training and promotions. Develop budget plan and record, monitor and present a clear Sales Mix Record. Regularly inspect quality of opened spirit in F&B Outlets. Ensure all reasonable requests made by a member of the management team are effectively carried out. Strictly follows the daily, weekly, monthly, quarterly, and annual cleaning schedules. Ensure you are punctual and are well always presented in full uniform. Assist Food and Beverage leaders to conduct regular beverage training and provide Food and Beverage teams with in-depth beverage product knowledge. Strictly follows finance related procedures and rules. Assist customers with their choice of wine or drink and to take the appropriate orders. Ensure correct handling, use, storage and cleaning of all liquor service equipment. Develop and maintain all wine-related staff training programs, alongside the Sommelier. Comply with Hotel’s policy and procedures on Fire, Health, Hygiene and Training. Contribute to the restaurant operations if needed. Be knowledgeable of hotel information to be able to answer guest inquiries. Remembers a guest’s preferences to extend a personalized service. Makes sure that all products served are accounted for on the final bill before presenting it. Adheres to outlets recipes in Material Control. Passionate in beverage and cocktail making. Strong knowledge of different beverages and techniques. Constantly obtains guest feedback during operation to ensure satisfaction. Handles guest complaints and comments competently and swiftly. Create Cocktail menu with recipe, understand flavor profile, costing. Knowledge and Experience In-depth knowledge of classic/international cocktails, spirits and hospitality. Proficient in Microsoft Office and basic POS management. Previous relevant bar experience with a similar standing or profile in a supervisory role. Excellent reading, writing and oral proficiency in English. Experienced in all aspects of restaurant service and management. Must be well presented and professionally always groomed. Strong leadership, interpersonal and training skills to motivate employees as a team. High degree of professionalism, creativity, business acumen, energy and determination. Proven organizational skills, able to set and meet deadlines with quality results. Service oriented with an eye for detail, passion and innovation for Food & Beverage. Conducts regular on the job trainings for colleagues to develop their skills and knowledge. Interacts with guests and colleagues in a friendly and courteous manner. Takes orders and is able to confidently offer different menu options and advice. Ability to anticipate a guest’s needs. Clears tables throughout the guest’s experience in accordance with the hotels standard operating procedure. Uses a Heartist® approach – making guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong. Ensures that a maintenance equipment checklist is conducted on weekly basis. Liaising with the Engineering and Housekeeping team as necessary. Ensures grooming and hygiene practices of colleagues are in line with the Fairmont Brand. Conducts regular on the job trainings for colleagues to develop their skills and knowledge. Dynamic, extrovert, sociable, and avid representing the bar and the Raffles brand. Team player with outstanding interpersonal skills with ability to communicate with all levels of stakeholders. Service oriented with an eye for detail, passion and innovation for Food & Beverage. Good presentation and influencing skills. Flexible and able to embrace and respond to change effectively. Ability to work independently and has good initiative in dynamic environment. Self-motivated and energetic. Builds strong rapport and coordinates approach with other departmental colleagues. Creative thinker and solution-oriented. Thrive in large-scale operation and high volume operation. Has the ability to work under pressure and can work to all set deadlines. Shows initiative to identify tasks that need to be completed and takes action to achieve standards of excellence beyond job expectations.
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