MS Engineer L1 - NOC - Port Elizabeth
NTT America Solutions, Inc.
Want to be a part of our team? Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customers/users where the product is highly technical or sophisticated in nature. Working at NTT As a Network Operations Engineer, you'll be responsible for monitoring and managing network equipment. You'll work in our internal IT infrastructure and will be responsible for configuration, monitoring and maintaining the company's servers. Key Roles and Responsibilities: - Monitors client infrastructure and solutions - Identify problems and errors prior to or when they occur - Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction - Investigate first line incidents assigned and identify the root cause of incidents and problems - Full approved requests following agreed procedures - Provide telephonic or chat support to clients when required - Execute approved maintenance activities including patching and configuration changes - Follow the required handover procedures for shift changes to ensure service continuity - Report and escalate incidents where necessary Academic Qualifications - Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience) - ITIL certification - CCNA R/S Required Experience: - Working knowledge and understanding of IP, WINS, DHCP, DNS, etc. - Working knowledge and experience with routers & switches - Entry level experience with troubleshooting and providing support required in network/ datacentre/systems/ storage administration and monitoring Services within a medium to large ICT organization Dimensiondatacareers What will make you a good fit for the role? Equal Opportunity Employer NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society? Join our growing global NTT family and you'll be part of the world's largest ICT company (by revenue). We've combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world's best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it's key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future. You'll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success
Apply Now
Facebook
WhatsappRelated Jobs
ICT Desktop Engineer - South Africa
BKB Ltd
...
SCCM Engineer: PE - South Africa
BASHR Consulting
...
Senior Structural Engineer - South Africa
RPO Recruitment
...
EUC Engineer - South Africa
BASHR Consulting
...
Junior IT Support Engineer - Port Elizabeth
...