MS Engineer - NOC (L1) - Port Elizabeth
NTT America Solutions, Inc.
Want to be a part of our team? Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world. Although the Dimension Data brand was retired in some parts of the world in 2019, it remains well recognized in the Middle East and Africa. Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives. Working at NTT Job Description As an MS Engineer (L1) - NOC, you'll be responsible for monitoring and managing network equipment. You'll work in our internal IT infrastructure and will be responsible for configuration, monitoring and maintaining the company's servers. Key Roles and Responsibilities: - Monitors client infrastructure and solutions - Identify problems and errors prior to or when they occur - Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction - Investigate first line incidents assigned and identify the root cause of incidents and problems - Full approved requests following agreed procedures - Provide telephonic or chat support to clients when required - Execute approved maintenance activities including patching and configuration changes - Follow the required handover procedures for shift changes to ensure service continuity - Report and escalate incidents where necessary Academic Qualifications - Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience) - ITIL certification - CCNA R/S Required Experience: - Working knowledge and understanding of IP, WINS, DHCP, DNS, etc. - Working knowledge and experience with routers & switches - Entry level experience with troubleshooting and providing support required in network/ datacentre/systems/ storage administration and monitoring Services within a medium to large ICT organization Dimensiondatacareers Skills Summary Cisco Routers and Switches, Internet Access, Network Support, Routing Protocols, Troubleshooting What will make you a good fit for the role? Workplace type : Hybrid Working Equal Opportunity Employer NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society? Join our growing global NTT family and you'll be part of the world's largest ICT company (by revenue). We've combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world's best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it's key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future. You'll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success
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