MTN South Africa Recruit Graduates - South Africa
MTN Group operates three business divisions: MTN-SA (South Africa), MTN International , and Strategic Investments . We are listed on the Johannesburg Stock Exchange under the Telecommunications Service Sector (which falls under the Industrial Non-Cyclical Services). Job Title: Graduate – ICSP (1 Vacancy) Location of position MTN South Africa Gauteng Johannesburg Innovation Centre Job mission To deliver outstanding customer service directly to new, existing customers to meet sales and profitability targets, remaining geographically close to the customer as per Tailored Service Package requirements. KPA duties ROLES (Jobs / Tasks to be performed) Maintain customer relationships in the trade Escalate customer problems, queries and complaints to the correct area of business / channel Prepare weekly and monthly report on key performance areas Work consistently according to standard operational procedures Creating MTN’s brand presence continuously by growing MTN’s influence at store and customer level in the regions Build and maintain strong relationships with all stakeholders Escalations of SP queries Ensuring store lists are updated ISO 9001: Compile monthly report Ensure that the department is ISO 9001 compliant. Meetings with the Department on a monthly to ensure ISO 9001 complaisance Follow up on Open CARS when the Timelines provided have lapsed. Ensure that regional spending remains within budget parameters Monitor promotional success against targets and identify opportunities for account / region specific promotions Implement and monitor regional account plans Define and manage day to day execution of sales and service processes for region Implement PPP’s and systems at sales and service levels to ensure compliance and alignment to the set operational framework for region. Handle customer queries Report on achievement of monthly sales targets Plan workload and team resource allocation Ordering promo goods (for the channel or for Belinda) Ordering of Birthday gifts for the SP Directors/GMs Meeting Minutes Act as a custodian of the retail sales operations teams Forecast, plan, develop and review budget for all regions Manage and optimize the budget – effective budget management Initiate change to continuously improve all aspects of service delivery Educational requirements Minimum Qualification Degree: Sales and Marketing Experience required Must have a completed degree Minimum 65% in majore Skills required OUTPUTS (At the end you will be able to / you will produce?) Informative reporting Execute and deliver on action plans Manage own time and customer base Understand team dynamics Understand fundamentals of actively managing a sales team Understand workplace diversity Improve and deliver on good customer experience Consider elements to ensure objectives are reached / exceeded Manage resources to achieve sales/service objective Project manage certain activities within a sales/service environment Understand channel strategy and how it impacts operations Understand how regional operations impact on sales Other information Reference No: EN/GRAD/ICSP Position Type: Graduate Affirmative Action: Open to All Salary: Additional: Applications close 31 Dec 2010. Click here to view Job and Apply Online
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