Multi-brand Education Manager - L'Oreal - Johannesburg

Multi-brand Education Manager RESPONSIBLE FOR: The multi-brand education community & strategy for the Professional Products Division (Brands include: Kerastase, Redken, L’Oreal Professional, Matrix, Pureology, Mizani) Transforming the Education function in country Reinventing the function as a stylist-driven ecosystem powered by personalised stylist data at scale KEY STAKEHOLDERS: GM and Mancom Education community Brand & Commercial teams External stylists & customers External stakeholders of the profession KEY JOB ACCOUNTABILITES: Education Transformation: Defines the strategic direction and roadmap for this transformation in South Africa, ensuring stylists’ needs are at the heart of a flexible OO experience (Online Offline) Change Management - Lead change initiatives by fostering a culture of adaptability and continuous improvement among staff and stakeholders. Address resistance to change and facilitate a smooth transition. Inspires and leads the internal and external education community in the digital and social transformation of the function (LSA implementation, upskilling, career paths….) Defines the right organizational structure (educators & freelancers) Strategises and optimises our interactions with stylists, to increase education reach and amplify its impact, turning our education into a strong business / growth driver and engagement / advocacy driver Identifies and scales-up the opportunities for return on investment of education across the PPD brands Propose, pilot and analyze relevant education indicators Driving the development and leading the upskilling of business acumen within our professional community and industry. Responsible for the School strategy, support and implementation plan In charge of Education P&L shift Team leadership and development Must have MS Excel Skills (Advanced) - Use data-driven insights to make informed decisions. (Budget Management - Develop and manage budgets related to educational transformation initiatives). Multi Brand: Generates multi-brand education content and co-ordinates brand content Manages academies (allocation, strategy) in a multi-brand approach Ensures consistent execution across brands Be the spokesperson for issues concerning the profession Access: Drives implementation of the Access platform as a strategic growth driver and prepares its transformation to a social selling platform Leads an editorial content strategy to deliver best-in-class digital content to engage and educate our stylist via the Access platform Implements a data tracking strategy, using Access and other tools, to provide stylists with personalised solutions and the business with data insights which generate sales Must have leadership, project management, educational expertise, and communication skills. Excellent in Strategic Planning - Develop and execute a comprehensive strategic plan for the educational transformation team. Management: Expert community Lead for Education Managers across brands 5 years in people management - Ability to drive changes and improvements within the educational sphere. Establish systems for evaluating team performance, curriculum effectiveness, and teaching methods. Ability to collaborate with educators and curriculum designers to create and update educational programs and courses that are innovative, relevant, and effective. Ability to provide training and support for educators and teams. Leads and animates functionally Reports to GM Sits on Mancom TECHNICAL & PROFESSIONAL COMPETENCIES REQUIRED: Elevates customer experience & Service attitude – fosters empathy, knows customer profiles & transmits customer-centricity Strong experience in hairdressing & or beauty experience – Managing team of educators / BA’s etc – with a training focus and upskilling passion Knowledge of brands’ identities and value propositions & knows selective beauty universe Ability to strategize education to support PPD’s overall strategy & go to market Drives business through service & retail education – aligned to business priorities. Co-operates with 360 internal & external stakeholders guaranteeing a consistent customer experience. Designs, transmits & empower – designs appropriate learning solutions for customer experience; delivers & transmits educational content; provides personalized follow-up & coaching; animates learning communities with passion. Collaboration Ability to influence Strong customer service and communication skills Analytical & data management skills Awareness of latest digital trends Understanding of social media levers Proven people leadership capability and experience necessary L'ORÉAL COMPETENCIES Innovator Strategist People Developer Integrator Entrepreneur We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, colour, religion, gender, sexual orientation, national origin, age, marital status, medical condition or disability. We adhere to all local Labour Relations legislation. The company reserves the right to prioritise equity candidates. You can apply to up to three jobs within a rolling 30-day window. You cannot withdraw your application once you applied, so please make sure to choose a job that matches your dreams. Please visit "Your Application Space" to see the jobs you have already applied to. Please don’t create another account with a different email. If you do so, your account might be merged and your application record will be deleted. Apply Now

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Multi-brand Education Manager - Johannesburg

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