Network Engineer - Cape Town City Centre
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Reference: JHB000328-JG-2A leading provider of customer experience outsourcing solutions is looking for a Network Engineer to join their team. The role will involve contributing to ongoing design, deployment, and management of all network elements. Duties will include but not be limited to: Network Configuration and Optimization: Planning, deployment and configuration of a range of layer 2 and 3 network elements like routers, switches, firewalls and VPNs Configuring of network devices, such as routers, switches, firewalls, and access points Responsible for all physical (network) infrastructure such as Data Cabling, Comms rooms including power to those devices Perform in-life management of network elements including hardware and software upgrades, security configuration and patching, and technology refresh Troubleshooting and Issue Resolution: Collaboration with 3rd party and vendor technical support where necessary Analyze and identify root causes of network anomalies and implement solutions to minimize downtime Network Monitoring and Performance Optimization: Utilize network monitoring tools to proactively monitor network performance Identify and address performance bottlenecks and security incidents in real time to maintain a robust network Network Security Implementation: Implementation of network security measures, including firewall rule management, intrusion detection, and prevention systems Assist in enforcing security protocols to safeguard data integrity and confidentiality Participate in network security practices, ensuring the integrity and confidentiality of data Governance, Documentation and Reporting: Maintain detailed and organized network documentation Create and update network diagrams, record configurations, and develop procedural guidelines to ensure network transparency and consistency End-User Support: Provide technical support to end-users, addressing connectivity issues and ensuring a seamless network experience Be a go-to resource for the IT team, helping them make the most of network resources Requirements: Matric Degree or Diploma in IT / Network Engineering Native level / fluency in English or at least C1 both verbal and written Minimum 3 – 5 years network experience in a BPO / call centre with a multivendor environment Minimum of Cisco CCNA or equivalent certification or experience working on Cisco equipment (advantageous) Extensive knowledge of implementing and managing Palo Alto firewalls (advantageous) Working knowledge with Cisco Meraki routers, switches and access points Detailed knowledge of IPv4 and IPv6, Routing protocols, client and Site-to-Site VPN, MPLS networks, DHCP, DNS, VLAN and VRF Strong experience with network security principles and approaches to best practice in a PCI-DSS and ISO 27001 environment Ability to resolve complex problems requiring innovative solutions and out-of-the-box thinking Ability to operate in a 24/7 environment and willing to work in flexible shift patterns Drivers license and access to own vehicle Market related
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