New Business - Boksburg
Core Purpose of the Role: The primary responsibility of the Business Development and Customer Relations Manager is to identify and capitalize on new business opportunities, ensuring a sustainable new business pipeline and revenue growth. The role involves managing operations, cultivating customer and supplier relationships, and effective reporting to internal and external stakeholders. Key Responsibilities: Operations: Identify and assess new business development campaigns, developing business cases with potential customers. Bring in new business from existing clients and establish new relationships with potential clients. Participate in contract negotiations, ensuring timelines are met and long-term client goals are fulfilled. Establish new contacts and leads for business development. Customer and Supplier Relations: Ensure successful onboarding of new suppliers and renewal of existing contracts. Create awareness of repudiation services and support related processes. Leverage the existing supplier base to increase market share. Maintain open communication with suppliers, resolving queries promptly. Provide training to new suppliers and ensure continuous access to systems and updates. Reporting: Develop and sustain relationships with internal and external stakeholders. Expand business through consultative selling, leveraging existing customer relations. Ensure sustainability of customer relations on secured projects. Align customer expectations through ongoing interaction. Adhere to policies and procedures to ensure compliance and minimize financial risk. Requirements: Academic Qualifications: Matric Certificate NQF7 business qualification or relevant tertiary qualification equivalent to NQF7 Work Experience: 5-10 years of experience in key account management, marketing, sales, and automotive or similar fields in a medium to large company. Proven experience in project management. Track record of building and maintaining effective customer relations. Competent knowledge of marketing strategies and tactics. Basic knowledge of contract negotiations. Knowledge: Essential knowledge of Health and Safety Compliance, Automotive Sector, Existing Standard Operating Procedures, SMD, and Barloworld related policies and procedures. Advantageous: Skills in relevant areas. Skills: Proficient in Microsoft Office. Excellent written and oral communication skills. Strong listening skills in a stressful and chaotic environment. Ability to manage multiple tasks and priorities. Work under pressure with attention to detail. Personal Attributes: Commitment to ethical behavior aligned with organizational values. Focus on clear communication and providing feedback. Results-oriented and passionate about customer service. Ability to build and maintain relationships. Resilient in handling stress and pressure. Preference for teamwork and perseverance. Note: Applicants with no criminal record will be considered.
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