Night Auditor - North Johannesburg
Key Performance Indicators:
Only shortlisted candidates will be contacted for interviews.
voco, The Bank, and Valor Hospitality Partners are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. Apply Now
- Customer Related: Measure guest satisfaction levels and feedback metrics.
- People Related: Provide orientation to new team members and support colleagues effectively.
- Process Related: Adhere to policies and standards governing night audit activities.
- Finance Related: Monitor cash and credit card variances, manage daily financial tasks, and identify upsell opportunities.
- General Responsibilities: Utilize software applications to manage guest bookings, ensure high standards of accommodation, and maintain guest preferences.
- Customer Specific Responsibilities: Deliver world-class service to guests while ensuring their safety and security.
- People Specific Responsibilities: Support new team members, participate in continuous development, and promote positive employee engagement.
- Quality Specific Responsibilities: Ensure adherence to quality standards, identify improvement opportunities, and maintain accurate night audit records.
- Finance Specific Responsibilities: Manage financial processes, report variances, and identify revenue opportunities.
- Facilities: Assist in maintaining hospitality spaces and facilities.
- Legal and Compliance Specific Responsibilities: Ensure compliance with privacy, safety, and security measures.
- Process Excellence and Service Delivery
- Sustainable Quality and Attention to Detail
- Innovation for Results
- Initiative and Change Agent
- Teamwork, Cross-Organizational Collaboration, and Building High-Performance Teams
- Managing Uncertainty (Ambiguity) and Adaptability
- Thinking Ability: Anticipate guest needs, solve administrative and accounting problems, and recognize safety concerns.
- Academic Qualifications and Background: Significant experience in front office service, preferably in night audit.
- Languages: Proficiency in English required, additional languages preferred.
- Work Experience: Minimum 2 years in luxury 5-star hotel front office operations, preferably in night audit.
- Job Technical Skills: Proficiency in upsell/cross-sell strategies, property management software, financial practices, and Microsoft Office.
- OPERA EXPERIENCE ESSENTIAL.
- Personal Qualities: High confidentiality, commitment to exceptional service, sense of urgency, collaboration, integrity, and independence.
- Physical Abilities: High endurance, sensitivity to sensory signals.
Only shortlisted candidates will be contacted for interviews.
voco, The Bank, and Valor Hospitality Partners are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. Apply Now
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