NOC Team Lead - Digi Outsource - Table View

Kick-start your career in the online gaming world and experience the very latest in technology and innovation. The Department: Making use of front-line hardware and software, we push the boundaries of what is available in the market. The infrastructure department, consisting of 80 staff, supports a 24/7 organisation, managing in excess of 1700 users and 1400 endpoints. We maintain 7 globally dispersed data centres, have implemented a multi- layered support structure and pride ourselves in offering excellent customer service. Our department is split into 8 focused teams, each one running independently with their own unique challenges and opportunities. Purpose of the Role: The Team Lead will be required to effectively lead the NOC team and fulfil the Head of Infrastructures vision for Monitoring Automation, improved resolution times and continuous improvement. The successful candidate will report to the Senior Service Delivery Manager. Duties will include, but not limited to: Operating Duties Management of a team in conjunction with the Service Delivery Manager, including recruitment, appraisals, allocation of duties and other related management functions. Ensure a proper power balance between Product Owners and Service Teams. Protect the team by ensuring stress levels are managed and personal impediments do not affect delivery Supports Team building and team development by utilizing the abilities and skills of individuals and fostering a feedback culture Addresses team needs efficiently and effectively and introduce technological advances to the team Coordinate onboarding process for new starters Work together with product owners, architects, tech leads and developers to deliver a high quality monitoring platform Allocation of engineers in accordance with the backlog prioritization Familiarize the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance 1-to-1s with people in the team Grows team competency on a business and technical level Own the Incident management process Responsible for ISO and SOX audits, reporting, evidence completion and overall understanding of the auditing processes Own the risk reporting to the business Support to the Senior Service Delivery Manager Assisting the Senior Service Delivery Manager to ensure the knowledge sharing and flow of information is actively happening throughout the team. Assist in creating a career growth plan for each member of the team using the skills assessment process Assist the Service Delivery Manager in rolling out new processes and tools to improve work process in team. To remove impediments where possible and to raise the ones you can't to the Service Delivery Manager and ensure they are dealt with Assist in ensuring the team are working accordingly to the backlog priority Ensure the team completes tasks assigned to them in the delivery of a work item Maintain healthy group dynamics and creating a positive, delivery focused team culture Assist in driving system and development methodologies as recommended by Management & Architecture team Ensure that deployed solutions operate according to architectural specifications and service team requirements Keep the Service Delivery Manager informed of task accomplishment, issues and status Reporting: Accurate compiling of reports Analyzing data and making sure that reports are compiled and send to various requesters. Automaton of reports The use of PowerBI in reporting Shared NOC Responsibilities: Own all monitoring systems and provide a monitoring platform for service teams to use Incident Management facilitation, tracking & reporting Fault Management, tracking & reporting Follow a source control culture for all monitoring and remediation actions scripts and configuration. Form part of 24/7 support roster to support all DOS Service Teams after hours. Drive continuous improvement with regards to monitoring and auto remediation of issues Essential Requirements: Minimum 5 years' experience in the Information Technology industry using Microsoft Technologies. Previous experience in 24/7 E-commerce Environment. Proven hands on experience with Windows Server and its product suite. Demonstrates consistent behavior aligned to the Organizational Culture Extreme attention to detail Advantageous Requirements: A relevant Information Technology tertiary qualification and Microsoft Certifications. Previous experience in 24/7 E-commerce Environment. Proven hands on experience with Windows Server and its product suite. Experience in managing and supporting wide area networks Job Requirements: Ability to diagnose Server | Application & network events Excellent time management skills Ability to simultaneously work on multiple high priority incidents Knowledge in Project Management Strong communication skills, verbal and written Ability to work flexible hours Able to listen attentively and process information quickly. Able to ask clarifying questions and provide accurate information. Personal Competencies: Adaptability / Flexibility Effectiveness & Delivery Communication. Initiating Action Thinking Skills Stress tolerance. Commitment and Effort Problem Solving Interpersonal Skills Management, Motivation & Leadership Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process. Shortlisted candidates may need to complete an assessment. This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification. Should you not hear from us within 2 weeks, please deem your application as unsuccessful. The perfect place to work, play and grow Apply Now

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NOC Team Lead - Table View

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