Adhere to client service procedures: maturities, policy contracts, loan applications, cancellations, amendments, financial and general enquiries Update client personal details and AIMS notes Maintain required business retention rate Handle all complaints and enquiries Escalate complaints to Office Manager and Complaints Handling Officer Requirements: Matric Technical/Legal Certification Recognised Qualification as per the FSB Experience 2 Years’ Experience in the Insurance Industry; 1 Year Client Services 1 years’ experience in data capturing
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