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Reference: 42281469Road Accident Fund NB: This is a 12 Months Fixed Term Contract Position Purpose of the Job: To request capital payment. Key Performance Areas To request of capital payments Request payments in terms of block settlement agreements. Request payments in respect of capital for claimants and/or their representatives. Request time frames within which payments are to be effected in terms of the court order. Prevent delays in requesting payments. Identify fraudulent payments and advise Forensics. Identify and record interim payments to prevent duplicate payments. Compile a schedule of files where settled or capital payment is to be requested. Check and prevent duplicate payments. Follow up on delayed/pending payments. Provide customer services to clients of the RAF Attend to queries from both internal and external stakeholders. Provide advice and guidance to Claims sections in respect of duplicate or dummy files. Identify referrals to Recourse and Recoveries. Request termination of mandates where necessary before effecting payments. Collate and compile statistics as required Record and maintain statistics on Payments requests. Monitor and report on failed payments. Keep daily stats of activities on work allocated and work to be done. Submit daily, weekly and monthly stats as required. Render advisory responsibilities Attend to queries from stakeholders pertaining to capital payments outstanding. Provide feedback on payments to claims sections and attorneys. Provide office administrative services Pre-screen files to ensure that they belong to the correct department of the RAF. Validate that the correct banking details are loaded on the system prior to requesting payment. Verify and validate that the payment is requested to the correct payee. Receive and record files where capital payments are to be requested after concluding the validation process. Updating the information on the files to correlate with the claims system iro claim number, link number, claimants and attorneys details. Compile lists of finalized files to be forwarded to CAFS. Request and return files from CAFS and claims when required. Attend to queries. Update the status and allocation of files on claims view system. Maintain accurate records of files where capital payments are to be requested. Keep records of movement of all files. Qualifications and Experience NQF 7 (Bachelor's Degree or Advanced Diploma) related qualification to discipline. Relevant 3 years' experience in claims system, MVA procedures and knowledge of court processes environment. Technical and behavioral competencies required Communication (written, verbal and listening skills). Customer service orientation. Professionalism. Good organizational skills. Problem solving skills. Interpersonal Relations. Team Player. Planning and organizing. Analytical thinking. Conflict management. Decision making skills. Personal mastery Emotional wisdom Ethics and governance Customer orientation and customer focus NB: "RAF offers Total Employment Cost packages with no contributions from the Employer, successful candidates are required to structure their packages in manner that will suit their needs". NB: This is a 12 Months Fixed Term Contract Position Purpose of the Job: To request capital payment. Key Performance Areas To request of capital payments Request payments in terms of block settlement agreements. Request payments in respect of capital for claimants and/or their representatives. Request time frames within which payments are to be effected in terms of the court order. Prevent delays in requesting payments. Identify fraudulent payments and advise Forensics. Identify and record interim payments to prevent duplicate payments. Compile a schedule of files where settled or capital payment is to be requested. Check and prevent duplicate payments. Follow up on delayed/pending payments. Provide customer services to clients of the RAF Attend to queries from both internal and external stakeholders. Provide advice and guidance to Claims sections in respect of duplicate or dummy files. Identify referrals to Recourse and Recoveries. Request termination of mandates where necessary before effecting payments. Collate and compile statistics as required Record and maintain statistics on Payments requests. Monitor and report on failed payments. Keep daily stats of activities on work allocated and work to be done. Submit daily, weekly and monthly stats as required. Render advisory responsibilities Attend to queries from stakeholders pertaining to capital payments outstanding. Provide feedback on payments to claims sections and attorneys. Provide office administrative services Pre-screen files to ensure that they belong to the correct department of the RAF. Validate that the correct banking details are loaded on the system prior to requesting payment. Verify and validate that the payment is requested to the correct payee. Receive and record files where capital payments are to be requested after concluding the validation process. Updating the information on the files to correlate with the claims system iro claim number, link number, claimants and attorneys details. Compile lists of finalized files to be forwarded to CAFS. Request and return files from CAFS and claims when required. Attend to queries. Update the status and allocation of files on claims view system. Maintain accurate records of files where capital payments are to be requested. Keep records of movement of all files. Qualifications and Experience NQF 7 (Bachelor's Degree or Advanced Diploma) related qualification to discipline. Relevant 3 years' experience in claims system, MVA procedures and knowledge of court processes environment. Technical and behavioral competencies required Communication (written, verbal and listening skills). Customer service orientation. Professionalism. Good organizational skills. Problem solving skills. Interpersonal Relations. Team Player. Planning and organizing. Analytical thinking. Conflict management. Decision making skills. Personal mastery Emotional wisdom Ethics and governance Customer orientation and customer focus NB: "RAF offers Total Employment Cost packages with no contributions from the Employer, successful candidates are required to structure their packages in manner that will suit their needs". Apply Now

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