Our client in the Travel Industry is looking for an Operations Assistant to join their dynamic team based in Stellenbosch.

Responsibilities:

Support the reservations / operational team
Confirmation of bookings with various hotels
Making of payments
Do follow-ups with various accommodations regarding special requests.
Providing excellent customer service as part of a fast-paced and diverse team.
You will be providing support and advice to our customers who require assistance situations that may arise.
Handle all calls in a prompt, courteous and professional manner with empathy and customer focus.
Identify the nature of the callers needs through effective questioning and listening.
Create case files capturing all relevant information accurately and provide a synopsis of each situation and deal with all administrative tasks through to full case closure.

Requirements:

Excellent written and verbal communication skills.
Passionate about providing good customer service.
Adaptable and has an empathetic attitude.
A resourceful problem solver who can work under pressure.
Good geographical knowledge.
Additional languages are an advantage, but not necessary.
Knowledge and experience of working within the travel insurance arena is an advantage.
Ability to build relationships quickly, responding respectfully and positively to members' needs.

Area: Stellenbosch

Salary: R20 000 – R30 000 p.m. (depending on experience)

Please apply online if you meet the above-mentioned requirements.

Please consider your application as unsuccessful if you have not been contacted within 4 weeks.

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