Operations Engineer (Advanced) 0563 TT - Gauteng, Pretoria - Pretoria
Mediro Application Consulting
IT experience delivering operations support services Strong analytical and problem-solving skills with a high attention to detail Provide general assistance to the Operations team and end users Adhere to the PIC processes (Problem, Incident & Change Management) Perform daily operations tasks and end user support Creation of pertinent test documentation Enable end user knowledge transfer and training Work closely with other functional consultants, developers, product owners and various global stakeholders in a bigger feature team Minimum Requirements: Qualifications/Experience: ITIL certification or related field Bachelors' degree in operations management or related field 3 years experience Essential Skills Requirements: Knowledge of Operations Processes / IT Service Management (ITSM/ITIL) Incident Management Problem Management Change Management Release Management Operations for SAP Solution: SAP FI/CO, AP, AR skills Application and System Monitoring Test management Advantageous Skills Requirements: Interface Technology (e.g. EAI) knowledge (advantageous) SAP S4/HANA knowledge (advantageous) Flexibility to work some weekends / shifts or longer hours if required. Experienced in Agile Methodology (advantageous) Experienced in using Agile Tools such as Confluence and JIRA (advantageous) Experienced in using Test Tools such as HP ALM and JIRA (X-Ray) (advantageous) Desired Skills: Incident Management Problem Management Change Management
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