Operations Manager - Durban
Tsebo Group
About Us As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell. Duties & Responsibilities Best allocate the resources of the contract to achieve maximum cleaning output. Where the SLA stipulates resource requirements, these must be adhered to. Output-based contracts must be managed efficiently. Ensure consistently high service standards are maintained for all services in scope with regular site visits and inspections. New units to be opened according to company policies and procedures and Tsebo standards are implemented within a three-month period. Unit closures to receive proper service until the last trading day and all processes relating to staff, equipment, billing, and costs are attended to within the month of closing. Contract retention through maintaining excellent service standards, identifying, and mitigating the risk of cancellation and building strong client relationships with key client contacts. Ensure that cleaning methodology are strictly adhered to in line with company policies, quality programmes and legislation. Managing company assets by performing monthly spot checks on high value items. When checking assets ensure that equipment is kept in a good condition and repaired and serviced when required. Ensure that training is scheduled for all staff in your portfolio to equip and empower them to perform their duties. This includes regular on-the-job training sessions performed by your team of managers. The upkeep of all unit files kept at unit level and notice boards as set out in TCS Policy and Procedure file. The upkeep of the unit master file (Business Information File) kept at Head office, by submitting all changes (upsells/down sells/scope changes) timeously to the finance department thus ensuring that an updated sample roster is available in the Business Information File. Delivery of chemicals and consumables to sites may be a requirement. Delivery of pay slips monthly to sites. Regular client meetings with at least one formal documented client meeting per month to ensure client needs are understood and expectations are met. Responding to clients and management request timeously and providing necessary action required. Ensure monthly completion of reports required for specific services as agreed with clients. This may include hygiene consumption reports, cleaning inspection and walk about reports, reports on training performed, reports on client maintenance matters that were reported by cleaning management and/or completion of client monthly surveys. It may also include client specific requirements. Responsible to effectively communicate and filter company information to contract managers who needs to filter down to their staff. All unit staff making use of the biometric system should ensure that the biometric system is in use and managed according to the set requirements. Project managers must ensure adherence to this. Project managers are responsible to approve salaries for their units and to actively monitor labour/turnover ratios per contract. Project managers are responsible to ensure that contract managers and supervisors abide by the company disciplinary code and that this is consistently applied. Project managers are responsible to represent the company during ccma cases and union meetings as required. To hold regular performance appraisals with all management staff reporting to you, identify areas for development and training needs. Actively participate in succession planning on an ongoing basis by identifying and developing talent. Ensure that all OHS act (Occupational Health and Safety) requirements are adhered to for site specific requirements in line with company policies, quality programmes and legislation. Ensure each unit is operating within the budgetary guidelines with reference to labour, capital asset depreciation and maintenance, chemical and consumable spent and other expenses. Ensure that only accredited suppliers and approved products are used. Compile accurate budgets and forecasts in line with company deadlines. Actively manage unit leave liability and leave plans according to company policies and targets. Check that leave balances reflects correctly on the company reports. Continually identify potential of additional business within existing contracts and One-off cleaning opportunities. Ensure all rechargeable and overtime work is authorized and billed to client timeously and within the month. Ensure debtors collection is in line with contractual agreements. Follow correct approval process for procuring capital expenditure, high value repairs and maintenance and ensure units order chemicals and consumables as per agreed process. Skills and Competencies Leadership skills Attention to detail. Sense of urgency Problem solving experience. Able to work under pressure, Be flexible and adaptable. Should be able to work independently. Understand Hygiene principles and knowledge of company policies and procedures. Good understanding of scheduling of staffing and assign tasks productively to each position to achieve an output standard according to site specific sla’s. Business management principles, including proven financial skills. Strong people skills and knowledge or Industrial relations. Strong on client relationships and strong communication skills. Qualifications Minimum Matric / Grade 12 Relevant tertiary qualification and/or equivalent experience. Knowledge of legislation relevant to the Hygiene industry. Must have a valid driver’s license and own reliable vehicle. Minimum of 5 years’ experience in a similar environment on middle management level. Experience in managing large compliments of people and a large client portfolio.
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