Key Responsibilities:

Ensure that debriefing and pre-briefing standards are adhered to
Maintain branch efficiencies
Ensure optimized staff utilization
Take full control and responsibility of all staff and their duties
Ensure all staff follows all company processes and procedures
Handling operational queries and problems timeously and efficiently
Ensure that Debriefers debrief thoroughly according to Debriefing Procedure
Ensure that Debriefers check vehicles thoroughly in the logbooks and report damages to Fleet Manager immediately
Ensure Customer service levels are met at all times
Full on Operational management
Utilizations and reports
Customer Complaints
Wages
Tracking Reports
Staff Reporting
Where necessary train and develop staff
Telesales and Direct Sales Calls
Telesales are to be done on a regular basis to liaise with customer needs and follow up on current and potential hires
Sales calls are done regularly with the sales reps, ensure that 5 customers have been visited every week
Turndowns / Fleet Resources
Eliminate turndowns by ensuring correct utilizations and keep record of turndowns
Ensure that fleet resource requirements meet with the customer demand
Ensure that fleet resource requirement is met with the customer demand
Administration
Contracts
Control of contract is vitally important, ensure that no contract is mislaid or lost
Contracts must be completed in full, do audits on a regular basis
Ensure that the contracts filter through regularly to the debriefing department and admin department for closure
Ensure that contracts filed are in the correct files
Insurance group
Ensure that the housekeeping standards are of a high standard
Assist in operations as and when required
Handle any invoice queries that arise from time to time
From time to time visit the driver ablutions to ensure proper housekeeping
Do regular walks in the yard and workshop area

Minimum Requirement:

Grade 12
5 years Management Experience in Operations within a Truck Rental industry

Knowledge:

Knowledge of all functions of logistics which will impact the entire organization
Knowledge of strategy pertaining to logistics
Knowledge of latest developments in the logistics field
Knowledge of logistic systems and techniques applicable across administration broad range of disciplines / functions in the organisation

Skills:

Able to develop and implement logistic systems and techniques which will impact on the organization as an administration whole
Able to manage all functions of logistics in the organization
Able to determine and develop logistic strategy for entire organisation

Do you fit this profile and have the experience required for this role? Then we want your CV!

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