Operations Manager Ballito - iLembe
CSG Resourcing
My client is looking for an Operations Manager, the successful candidate will be responsible for monitoring the organization's functions and build processes that meet the business needs. This individual will excel in human resources, finance, and IT management, and will be capable of fostering an environment of trust, diversity, and inclusion within the operations team. Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution. Develop and implement customer service strategies, policies, and procedures to ensure the highest level of customer satisfaction. Monitor and analyse customer service metrics and KPI'S to identify areas for improvement and implement appropriate action plans. Provide regular reports to senior management on customer service performance and make recommendations for improvement where necessary. Matric and a Bachelor's degree in business, finance, or related field. Relevant Financial services qualifications for fit and proper—RE1 and RE5 and full qualification. 5 or more years' experience in leading customer service teams in the financial services sector. R75 000.00 gross
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