Operations Support Administrator - Centurion
Hello Group Recruitment
Job Advert Summary WHO ARE YOU? As a dynamic and motivated individual, you are ready to take on the world and make your mark in the working environment. With your exceptional ability to learn and thrive in a fast-paced environment, you are the ideal candidate for any challenge that comes your way. WHO ARE WE? QMart is one of South Africa’s leading Prepaid Sim Card Distributors, strategically partnered with all the Major Networks in South Africa. We have a national footprint with a presence in all the provinces in South Africa. Minimum Requirements SKILLS IN YOUR BACKPACK Grade 12 / Higher Certificate; 1 – 2 years experience in an Administration environment (Preferred) Appropriate knowledge in compiling Excel reports. Duties and Responsibilities WHAT YOU WILL DO HERE Support Monitoring salesman activities daily on: Start and end times Stock dispatched Commission paid Duration of visits Vehicle tracking New dealers signed up Planning salesman schedules Updating salesman on their daily, weekly & monthly performance Telephonic training and support on all new processes that need to be implemented Compiling monthly expenses for payment(deductions/commissions/overtime) Customer Support Assisting customers with telephonic support on all QMart and Hello Group products. Resolving and escalating customer queries regarding payments (commission/ongoing revenue payments/cash outs. Attending to requests from dealers or distributors (stock needed, sign-ups requested) and ordering their requests on the system. Monitoring and tracking salesmen on their marketing and branding activities and providing daily feedback. Assisting and monitoring sales representatives with stock, technical, performance, human resource and planning-related queries View salesman performance for the month (area, province, dealers). Daily communication with the sales manager on the Salesman's performance, activities and actions for the week Ensuring that monthly stock takes are completed accurately and timeously by all salesmen. Compiling monthly quizzes to send out to the relevant salesman. Update salesman on Unique Visits, Electronic Sales, and Area performance. Checking daily new dealer-created reports. Ensuring that all forms are received and are for dealers that have been created monthly. Stock- forecast for the month (ensuring all is in order) and ensuring stock is distributed according to performance. Promoting QMART and other Hello Group products and services.
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