Operations (Travel Specialist) - Sandton
KEY OUTPUTS:
Constant, consistent interaction and clear communication with colleagues, agents, operators guests and suppliers, telephonically and via email.
Managing the reservations process including handling of bookings from Confirmed to finalising, including invoicing and travel documents
Ensuring turnaround times are strictly adhered to according to standard operating practices
Saturday duty on a rotation basis
Public Holiday duty on a rotation basis
Backup for colleagues when they are away from the office
Expanding product knowledge through attending training sessions
Upholding the values of &Beyond; Care of the people, Care of land and Care of the wildlife
KNOWLEDGE REQUIRED:
A good knowledge on any of the destinations that &Beyond promote within South, Southern and East Africa
An in-depth geographical, logistical and product knowledge of two of the following regions: South, Southern and East Africa
Good understanding of delivering excellent service to Travel Planner/guests
An in-depth knowledge of Tourplan or a similar booking system
A willingness and aptitude to learn
Good organisational ability
Lateral thinking ability
Initiative
SKILLS REQUIRED:
Communication skills and fluent in written and spoken English
Organisational skills which include time management and prioritising of tasks which will require a person who likes dealing with detail
Computer literate with experience with Word, Excel, PowerPoint and Outlook
Web reporting portal
Understanding of travel industry through study or work experience
Market knowledge and how it operates
Attention to detail extremely vital
Working in an orderly manner to ensure that files can be continued by other Consultants when necessary
Working knowledge of Tourplan and WETU
Understanding of quantitative and qualitative data
Relevant understanding of the Business to create strategy and making commercial decisions
Sales process and methodologies
Sales and Brand representation
Guest/Client delight
Teamwork and interpersonal skills
Conflict management and resolution
Paperless filing and Database filing and management
Good organisational ability
Initiative
High energy levels needed
Must be able to ADD VALUE
Able to travel; flexibility in terms of working hours
Self-driven; very responsible but fun; passionate about &Beyond
Proactive, have a sense of urgency and be able to act quickly to resolve problems
PERSONAL CHARACTERISTICS:
Good interpersonal skills
Sense of urgency
Passionate about guest delight
Diligence and self-motivation to meet deadlines and keep on top of your job
Willingness/ability to share information and teach and inspire others
EXPERIENCE REQUIRED:
Must have at least 3 or more years tour operating experience
Tourplan experience is an advantage
Wetu experience is an advantage
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