Orders Administrator - South Africa
Orders Administrator Kenilworth (Cape Town) - R18k to R20k
Experience in running Shopify and Takealot Marketplace portal is essential! Other systems knowledge in Dear Systems, Xero Accounting and PrimeTime couriers or
similar required.
My client, a global brand distributor for home sports gym equipment, is looking for a dynamic Orders Administrator who will work closely with other members of the warehouse & sales team to ensure that the company''''s KPIs are met, and each and every customer is impressed.
Requirements:
· Minimum 2 years of working experience in administration.
· Familiarity with shipping & courier logistics and terminology and processes.
· Strong understanding of systems & stock with processing of orders.
· Excellent analytical and problem-solving skills
· Excellent communication and interpersonal skills
· Strong project management skills
· Accurate data entry skills and attention to detail.
· Excellent written and verbal communication skills
· Experience working with an accounting software package.
· Experience in running Shopify and Takealot Marketplace portal is essential!
· Other systems knowledge in Dear Systems, Xero Accounting and PrimeTime couriers an advantage.
Responsibilities:
· Ensure all customer orders are processed and ready for the warehouse team to pack and leave on time.
· Oversee all sales orders are processed correctly across all sales channels & marketplaces.
· Work across our company & sales channel systems.
· Process the marketplace orders - Takealot & Makro which includes all paperwork required.
· Process the eCommerce orders daily - ensuring the warehouse team can pack and ship timeously.
· Oversee and manage logistics with couriers utilised to transport products to customers.
· Produce reports and statistics regularly (IN/OUT status report, dead stock report etc).
· Verify customer and order information for correctness, checking it against previously obtained information as necessary.
· Check inventory records to determine availability of requested merchandise.
· Receive and respond to customer queries if needed.
· Prepare invoice & shipping documents.
· Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
· Filing of all documents required from fulfilling orders.
· Inspect outgoing orders for compliance with customers'''' specifications & satisfaction.
· Adjust inventory records to reflect product movement.
· Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays if required.
· Provide weekly and monthly reports as required for the smooth running of the business.
· Provide constant feedback and updates on aspects relating to sales reporting.
· Monitor customer feedback via the various tools and take immediate action as required.
· Provide weekly & monthly overview reports with insights on customer order KPIs.
· Attend operational daily Standup meetings.
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