Organisational Development Manager - Umhlanga Rocks
Careerbox
Purpose of the Role: This is a Manager position that requires the candidate to lead, direct, advise and take initiative to design and implement organization development intervention and initiatives successfully within the organization Client Proactively drive OD initiatives across levels in the organization with direction from the Managing Executive Actively participate, contribute and influence the management in strategic development initiatives, deliberations and decisions in the areas of accountability and complexity Provide professional and expert judgment in relation to Organisation development responsibilities Remain informed and aware of relevant trends and innovation in the field of Organisation development, relevant to the organization. Consider how OD can support the strategic development of the organization and amend the HR products and services accordingly Introduce and implement various initiatives to improve employee effectiveness Establish a more systematic approach to talent development and succession planning practices Develop and implement robust competency framework for the organization and lead development process including Development Centres for the talent pool across levels Make ethical decisions and resolve problems within confines of delegated authority Develop and drive competency-based and holistic feedback mechanisms (360 degree feedback, employee satisfaction surveys etc.) Lead OD initiatives in the areas of value cascade, transformation, competency mapping, Team Building and other projects, based on organizational requirements Designing & Executing Training Needs Analysis Tools Identify coaching and training needs within the training and live environment Design and develop learner and facilitator training material and documentation Pro-actively get feedback from managers regarding the content of the training material i.e.: their training scores compared to on floor performance Create brochures, training materials and develop multimedia visual aids and presentations Assess impact of the training investments made within the Company Partner with training vendors in order to deliver targeted training development programs Provide reporting and analysis on key Organizational training data/metrics Equip trainees with the skills needed to maximize every opportunity, with a professional and consistent approach Coordinate Training logistics and data management Design Conduct behavioral Training programs Manage multiple accounts across various industries and geographies both internationally and locally Introducing New Training methods like “Accelerated Learning Style” to improve knowledge retention Defining measures of identified training parameters. Developing Job Knowledge Evaluation Tools like Trainer Assessments and Trainer Delivery Evaluations. Liaise with clients to understand various development program objectives and milestones and effectively align to the Talent Journey Conduct training needs assessments to identify training opportunities for People Work closely with the OD team and HCBPs to drive various initiatives which involves coordinating with Client, Operations, Workforce planning, , Human Resources and other stakeholders to effectively implement all trainings. Maintain advisory/consultative relationships with people in subject matter/expert areas that provide input to deliver training and development within the organization Creating and implementing Employee development and progression plan. Working with Training Vendors and designing customized Training programs as per Training Calendar. individuals, teams and functional areas Conducting Assessment Centers for Talent Recruitment and selection Conducting workshops with Trainers to improve their knowledge and skills. Conducting trainer interviews and selection as per departmental requirements. Create and maintain Skill matrix for all trainers Creating and Implementing quarterly Employee Engagement activities to improve and sustain team ESAT. Manages the performance & development plans of the training team including mentoring, coaching & upskilling Conduct Monthly performance conversation with all trainers and create their PD plan Focus on Trainer development through Training observations and feedback, coaching observations, Conducting Knowledge Tests, One on One conversation, Conducting skill workshops. Process and Risk Implementing the Training Calendar as per Business delivery plan. Managing all training calendar/schedule effectively including planning training resources and training room requirements Periodical interventions with Operations to understand change in Business Focus and requirements. Identifying areas of standardization in Training, Recruitment and On Job Training and developing training procedures to fill identified gaps and streamline processes. Defining measures of identified training parameters and ensuring all training is delivered and completed successfully with a measure of success attached. Manages ongoing version control/changes & the quality of all training content and material & keep it updated at all times Attend Content reviews, WBR, MBR with clients and Operational stakeholders to identify training requirements and suggest improvements. Manage and support any organizational development audits requested from client or stakeholders Financial Management Aligning a Cost-effective Training Calendar to the Business delivery plan. Creating and adhering to a Training Budget/P&L. Skills and Competencies Analytical Skills Numerical orientation Performance Management Coaching skills Communication Skills Interpersonal skills Content Design and Creation Influencing skills Detail Orientation People Management Planning and Organising Project Management Capacity Management Stakeholder Management Microsoft Office products Facilitation Management experience is essential A good understanding of Contact Centre procedures Minimum 4-5 years leading organization development initiatives preferably in a multinational company / Call Centre ideally within a call center environment (including design, development, preparation & implementation of training Background in psychology is strongly preferred Exposure to the delivery of project management and / or involvement in the delivery of multiple training & development contracts for various external stakeholders Ability to work as part of a team as well as demonstrating own initiative Ability to work under pressure whilst remaining flexible during any period of change based on the needs of the business Computer literate (MS office, Word, Excel, power point and outlook) Professional Training Related Certifications / additional qualifications in the area of training Clear criminal and credit record Sound experience in organizational change including taking lead role in implementing change management initiatives Ability to lead organization development team, provide quality and value- added services in all aspects of organization development and performance framework Ability to step in and handle ambiguous situations and provide solutions Ability to manage and prioritise multiple tasks and projects concurrently across the business Excellent oral and written communication skills including group facilitation and presentation skills Excellent interpersonal skills including leadership, influencing and relationship building across functions
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