Jobs in Go!

IntroductionA South African-based educational software company is currently in search of a customer-centered administrator in Pretoria. This role is pivotal in ensuring client satisfaction through the implementation of specialised projects.PositionPosition title :Outsourced Schools Management AdministratorDepartment: Outsourced Schools ManagementReporting to: Outsourced Schools Management ManagerJob Purpose: Assist the Outsourced Schools Management division in the Customer Success department to ensure client satisfaction by implementing specialised projects.RequirementsMinimum education(essential)● MatricMinimum education(desirable)● Certificate in AdministrationMinimum applicable experience (years)● NoneRequired nature of experience● Data Capturing● Client Engagement● AdministrationSkills and Knowledge (essential)● Remote Technical Support● MS OfficeSkills and Knowledge (desirable)● Education and/or School Compliance and Operations● SA-SAMS System● Valistractor Software● GDE Extractor Tool● Winzip/Winrar● Plus and Smart Systems● Google for Business● Basic technical support skills● Basic understanding of network setup● Basic understanding of software installation● Basic understanding of MS Access DatabasesOther ● NoneKey Performance Areas, Weights and ObjectivesClient Engagement 30%● Provide enrichment support on relevant platforms and third party platforms.● Provide accurate communication on client queries.● Provide professional and accurate telephonic and written support.● Proactive decision making and feedback regarding client queries.● Assist with and resolve problematic areas with regards to submissions.● Ensure that a professional image of d6 is represented.Projects 50%● Ensure that all relevant administration for projects are completed accurately in a timely manner.● Assist with successful completion of projects.● Ensure that the project is maintained while awaiting development.● Meet project deadlines.● Capture data accurately.Training and Consultation 15%● Assist with coordination of enrichment workshop training. (70%)● Present training as and when required. (15%)● Provide consultations as and when required.(15%) Initiative Development 5%● Detect issues and investigate ways to resolve them.● Assist with creation and maintenance of enrichment documents, manuals and training.● Conduct market research and identify new opportunities for revenue generation and client satisfaction.Further detailSalary Market Relate See Description See Description Apply Now

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Jobs in Go!