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With a startup spirit and 115,000 curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better. Welcome to the relentless pursuit of better. We are inviting applications for the role of OTC Claims Management Specialists - Senior Process Associate - English – On Site Johannesburg This role is responsible for resolving and responding to Customer’s claims / deductions in a timely and professional manner. The general purpose of this role is to investigate, evaluate and conclude whether the customer claim is valid. Role and Responsibilities: Accurate and timely claims and deduction investigation within SLA turnaround time Responsible for maintaining overall deductions balance targets as required by the organization Ensure all rebate invoices are returned with the correct level of authorization and are paid against the correct rebate, with the appropriate supporting documentation. Manually process claims (including collating back-up documentation) Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution Escalation (to Collections) of invalid claims, that translate into collectable amounts Trigger approval workflows as per claim status and follow-up if necessary Send customer resolution communication along with necessary documentation to the AP team Complete weekly and monthly processes in line with audit requirements Maintain regular connect with Finance and Sales and other internal teams to resolve disputes and recovery of invalid claims. Challenge any potential discrepancies on information provided. Support initiatives related to process and technology to drive best in class Ensure compliance to all financial controls, completing periodic audits and providing information as required to client and external auditors Minimum qualifications Graduate, preferably a commerce graduate Flexibility to work overtime during month end or to clear backlog Fluent in English. Proficient oral and written communication skills. Strong analytical skills and attention to detail Should come with experience in Disputes Management and must have overall OTC knowledge and understanding Ability to identify issues proactively and troubleshoot in a timely manner. Excellent communication, influencing, interpersonal skills Experience in Microsoft suite including Outlook, Power Point and MS Teams; advanced Excel skills Customer centric mindset, ability to challenge status quo Preferred qualifications SAP / MS Dynamics 365 experience preferred Exposure to consumer goods industry Understands digital concepts and can identify opportunities to drive efficiency and improvements. Accounting skills including budgeting, forecasting and reconciliations Knowledge of different types of claims and deductions e.g.: OS&D (Overage, Shortage and Damage), Pricing, Coupon Deductions, Promo, etc. What can we offer? Attractive salary and benefits such as Medical Aid, Retirement and risk benefits Work in a multicultural environment; Various trainings (technical & soft skills); Development opportunities in a growing multinational company; In case Genpact does not respond to your application within 30 days, please consider it was not successful for the current recruitment process for this role. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. JobSenior Process Associate Primary LocationSouth Africa-Johannesburg ScheduleFull-time Education LevelBachelor's / Graduation / Equivalent Job PostingFeb 27, 2024, 5:40:13 AM Unposting DateOngoing Master Skills ListOperations Job CategoryFull Time Apply Now

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Jobs in Go!