Outbound Collections Agent - Durban
Nimble Group
Reporting to: Team Manager Job Purpose: To negotiate with arrears account customers to maximise debt recovery and profitability Location: Durban Central, Durban KEY PERFORMANCE AREAS COLLECTIONS MANAGEMENT - Ensure that allocated collection target/s are achieved - Ensure that allocated productivity target/s are achieved - Use effective communication and negotiation to ensure successful commitments to pay (Promises to Pay) - Follow-up daily on progress of the PTP's and the respective statuses to optimise collections - Ensure full understanding of product/s working on QUALITY MANAGEMENT - Understands, interprets and applies laws, rules, regulations, policies and/or procedures to collections process - Adhere to / utilize the collections call script/s - Ensure that all debtors information held on record is up to date and accurate Ensure that the accounts are properly maintained at all time on the collections system - Deals with people and/or debtors in a manner which shows empathy, tact, and professionalism Requirements - A minimum of 6 months working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment - with proven evidence of past performance - Criminal clear - Strong communication skills - Computer literate - Understanding / working knowledge of a collections system is advantageous Skills - Target driven - High level of integrity - Strong work ethic - Self-motivated - Able to work under pressure - Reliable - Time management - Able to work in a team Remuneration Structure - Basic Salary PLUS Uncapped Commission - Funeral Cover (at the full cost of the employer) - Life Cover (at the full cost of the employer) - Disability Cover (at the full cost of the employer) - Medical Cover (at the full cost of the employer, after successful completion of probation period) Working Hours: You will be required to work a maximum of 45 hours per week. Monday to Friday: You will be required to work a maximum of 9 hours per day (in the week that you do not work a Saturday) and a maximum of 8 hours per day (in the week that you are working a Saturday) shifted between the times of 07:00 and 20:30 as agreed by management. Saturdays: You will be required to work a maximum of 6 hours per day on a maximum of 2 Saturdays per month shifted between the times of 08:00 and 14:00 as agreed by management. This appointment will be made in line with the Nimble Group Employment Equity Plan.
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