Outbound Customer Services Agent - Durban
Kerry Kopp Recruitment Specialists
Reference: KZN000369-KK-1OUTBOUND CUSTOMER SERVICE AGENTSHIPPINGThe purpose of this role is to control and manage the entire file process for their trades. DutiesMaintain and update sailing schedule.Manage and monitor bookings with shipping (include monitoring daily stack dates)Process bookings and send booking confirmation to customers.Follow up on Quotes to fill up underutilized containers.Clear Internal Sentry (latency) reports.Strategic container planning to get the best utilization per container.Handling Hazardous applications / paperworkSend transport and packing instructions to warehouse and transporter.Send empty depot releases to shipping line prior to container collection.Receive all required shipping documents:Shipping instruction / Bill of entry prior to packing / Commercial invoice / packing list and fumigation certificate.Process shipping line’s shipping instruction Prepare required trade documents (EG CNCA for Luanda)Invoice customersProcess creditor invoicesSubmit RCG to SARSPrint, stamp, and release bills for customer collection Process cargo dues Process acquittals to shipping line.Cost, close and post fileTracking (as back up to Clerks)1st leg container tracking1st leg cargo release dates2nd leg cargo release dates- USA - AMS filing / EUR – ENS filing.
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