Outbound Debt Collection Team Leader - Johannesburg
Afrizan People Intelligence LTD
Are you a dynamic leader with a knack for driving results? Do you thrive in fast-paced environments, inspiring your team to achieve their best? If so, we have an exciting opportunity for you to lead, develop, and coach a team of Outbound Debt Collection Agents As the Outbound Debt Collection Team Leader, you will be responsible for leading, developing, and coaching a team of agents to drive daily and monthly production while achieving set targets and SLAs. You'll provide accurate daily reporting on individual and team performance, ensuring success through effective leadership and performance management. Minimum Matric qualification is mandatory. Tertiary qualification or course in management is an advantage. At least 5 years' experience in a debt collection call center with a minimum of 2 years leadership experience as a Team Leader/Team Manager/Supervisor. Experience with handling IR procedures and performance improvement processes. Knowledge of reporting platforms. Understanding of the POPIA Regulations. Understanding of the Debi check process. Ability to work under pressure. Aptitude in decision-making and problem-solving. Customer-centric mindset. Proficient in MS Office packages, especially Word and Excel. Proven ability to meet targets and deadlines. Strong leadership and coaching skills. Strong written and verbal communication skills. Taking accountability and responsibility.
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