Patient Engagement Specialist/Care Ops Associate (active pooling) - Catena - Johannesburg

About Catena: At Catena, we redefine overseas hiring by cultivating talent. Our rigorous qualification program and exclusive upskilling opportunities pave the way for our candidates' prosperous future at no cost. We scout the brightest individuals, equip them with superior skills, and connect them with high-profile roles. Join us as a driven, ambitious individual and work directly with executives, evolving as their indispensable partners. Are you ready for this transformative challenge? About the job: Role: Patient Engagement Specialist/Care Ops Associate Work Schedule: Full-Time | 40 hours per week | Eastern Standard Time (EST) Salary Range: To Be Discussed during the interview Our client is a leading provider of Applied Behavior Analysis (ABA) services, specializing in autism spectrum disorder (ASD) treatment, trauma assumed therapy, and play therapy. They are committed to improving the lives of children and families affected through personalized, evidence-based therapy. With a team of highly skilled professionals, they are dedicated to making a positive impact in the lives of individuals with ASD. We are seeking a Patient Engagement Specialist/Care Ops Associate to support and enhance the overall care operations for families with children receiving ABA therapy. As a member of the care operations team, you will play a crucial role in ensuring a seamless experience for families throughout their treatment journey. PROJECT REQUIREMENTS: 1. Objective: Streamline operations and build essential components. 2. Critical Expertise: ABA experience or US Healthcare providing experience. In-depth knowledge of start-up dynamics. KEY RESPONSIBILITIES: 1. System Streamlining: Assess current data and systems for improvement opportunities. Analyze and enhance business processes. 2. Operational Support: Provide support from intake/onboarding to care delivery. Oversee back-office function 3. Healthcare and Insurance Proficiency: Understand US insurance intricacies. Monitor documentation movement, including billing, payroll, and prior authorization. 4. Communication Management: Spearheads internal communication hygiene. Extend communication streamlining to external channels. 5. Documentation and SOPs: Manage data and information - making sure everything is accessible and in the right places Assist in building Standard Operating Procedures (SOPs). 6. Learning and Automation: Demonstrate eagerness to learn and curiosity about automation (Loomery) Requirements Previous experience in a similar role, preferably in the healthcare or ABA field Knowledge of Applied Behavior Analysis (ABA) therapy is highly preferred Exceptional organizational and time management skills Strong communication and interpersonal skills Ability to multitask and prioritize tasks effectively Detail-oriented with a strong attention to accuracy Ability to work independently and collaboratively in a team environment Proficient in using technology and software platforms for care operations (Loomery) Passionate about making a positive impact in the lives of individuals with ASD and their families Benefits Our Value Prop to You Environment for growth and learning. You will have the opportunity to drive great impact and gain exposure to all functions of the company. You can flex multiple realms of your interpersonal skillset and creativity. Propel innovation in healthcare. We are leading the change against traditional providers with outdated systems. You’ll be able to operate in a fast-paced environment to help deliver best-in-class care and iterate. An energizing, compassionate team. Our team cares deeply about each other. We strive to elevate and uplift each other in our day-to-day work to do the best for our families. We don't believe in bureaucratic nonsense. Supporting your well-being. We provide benefits to allow you to do your best work: 10 days of Paid Time Off (PTO) and 10 company holidays. End-of-year performance-based bonus Paid team bonding events Apply Now

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Patient Engagement Specialist/Care Ops Associate (active pooling) - Johannesburg

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