Permanent - Port Elizabeth
Enshrine Placements
Area Service Manager - Port Elizabeth, Eastern Cape - Job ID 3954 Our client is a recognized global leader; a South African distributor of global premium brands (new and used equipment) in the agriculture, mineral processing, earth moving and materials handling industries offering multiple career advancement opportunities. They currently have an opportunity for an Area Service Manager to be responsible for quality on servicing and maintenance of equipment Control maintenance contracts of long-term rental units in his/her area. Control all cost on all maintenance contracts on long term rental units. The successful incumbent will have 3-5 years’ experience in a similar role and industry. Position details: Type: Permanent Reports to: Branch Manager Primary Purpose: Manage the service operational team in an allocated area, providing customers with a targeted return on investment. Development and marketing of component rebuild products and solutions to all internal and external customers. Travel requirements: Yes Key Performance Areas: Responsible for forklift fleet maintenance and servicing. Ensure profitability regarding forklift fleet. Able to communicate and negotiate with customers. Responsible for quality on servicing and maintenance of equipment Control maintenance contracts of long-term rental units in his/her area. Control all cost on all maintenance contracts on long term rental units. Carry out hand over of all units into area of responsibility. Control all accidental damage on fleet. Make sure units are kept in budget/merit spec. Control WIP and NPL in line with set KPIs Manage business in line with set KPIs. Seek alternative business opportunities to secure profitability. Lead the team and ensure teamwork and team spirit is always at the optimum level. Achieve chargeable hours per technician. Secure healthy LTR revenue and managing excess hours. Manage contract GPs in line with KPIs. Manage customers and secure healthy relationships. Schedule monthly meetings and carry out unit service audits to set standards. Carry out performance reviews for your team. Manage all STR units in area of responsibility. Report on monthly progress and new business opportunities. Manage to sell average sold hours per technician in line with set targets. Responsible for testing of all units within the 12 monthly cycle and repairs. Manage vehicle conditions on monthly basis. Present monthly financial performance in line with set targets. Maintain a safe working environment (according to safety policy and procedures). Effective self-management and performance ownership. Adherence to any reasonable instruction. Location: Port Elizabeth, Eastern Cape Job Qualifications, Skills & Experience: Grade 12 3-5 years’ experience in a similar position Experience within the Material Handling / forklift industry advantageous Problem solving Analysis and judgement Numerical reasoning Resilience (stress handling) Drive/initiative Rule orientation Excellence orientation Assertiveness Investigative orientation (organizational awareness) Building relationships and networking/liaison Communication and presentation Customer responsiveness MS Office Company Description: South African Distributor of global premium brands in the agriculture, mineral processing, earthmoving, materials handling industries.
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