Permanent Audi Fly Technician - Sandton
We invite suitable candidates to apply for the Audi Fly Technician position based in Sandton for our client in the Automotive Industry. Duties: Plan, prepare and do technical Dealer analysis Flying nationally to repair complex problems to the correct safety and quality standards on vehicles at the Group’s Dealers. Performing root-cause analysis of complex vehicle problems and providing assistance in developing Dealer training content and material to address shortcomings Planning and preparing Dealer analysis, identifying weak areas in the Dealer Network on Technical issues and non-conformance to the Group’s Service Core Process. Ensuring the most economic method of diagnosis and repair is available to the Dealer Network. Assess training needs and recommend actions. Analysing technical skills gaps at the Dealer and conducting in-house training at the Dealer level. Analysing tools and equipment status at the Dealer level and recommending corrective actions. Reporting to the Group on the technical requirements for the Dealer Network and recommend specific training programs to address the identified shortcomings. Up-skilling the Dealer Network on vehicle diagnosis process. Developing and implementing a user-friendly feedback loop for guided fault-finding telematic support for the Dealer Network Liaising between different Stakeholders. Establish a working relationship with Technical Support Centre and Customer interaction Centre. Implement a process of identifying weak Dealers based on the information from TSC and CIC. Agree on the Dealers that need attention with TSC and CIC. Implement regular scheduled meetings with TSC / CIC to follow up on actions taken and agree on next actions. Together with TSC / CIC plan for and ensure that high profile customer cases are given priority. Providing support with the preparation of new model launch vehicles. Providing support concerning the Repeat Repair reduction programme. Reporting Group Management. Implement systems of reporting to Group Management on Dealer Network progress and status on actions conducted by the Flying Technician. Integrate the Regional After-Sales Manager in the Dealer visits to ensure that action plans are properly implemented and monitored. Education and Experience B.Sc. Electronics or equivalent 3-year tertiary qualification from a recognized tertiary institution. Minimum of 3 years post-graduate experience related to mechanical and electrical fault finding and development of technical, solutions. Previous experience in dealing with automotive product support issues of a technical nature. Diagnostic Certification Master Technician Certification Skills, Attributes & Other requirements Literature authoring skill in any Windows-based PC language. Knowledge of Service systems. Knowledge of the Automotive Dealer Network. Experience with EV and High voltage systems. Good degree of business acumen. Ability to listen and communicate effectively at SECTOR: Automotive https://protool.gumtree.co.za/external-link-browser.html?urlaHR0cHM6Ly93ZWJhcHAucGxhY2VtZW50cGFydG5lci5jb20vd2kvYXBwbGljYXRpb25fZm9ybS5waHA/aWQ9c3RhZmZzb2xzJnZhY2FuY3lfcmVmPUUuTDAwMTg4NS9BSw&jid1783841&xidE.L001885/AK
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