Principal Technical Assistant - Cape Town City Centre
City of Cape Town
ELIGIBILITY Suitably Qualified Candidates CLOSING DATE 11.04.2024 REFERENCE NUMBER CS 41/24 External SALARY Basic: R373 295 p.a DEPARTMENT Information Systems and Technology DIRECTORATE CORPORATE SERVICES Principal Technical Assistant Requirements National Senior Certificate (Grade 12)– Maths will be an advantage A minimum of three (3) years’ relevant industry experience in a telecommunication service management environment Code 08 driver’s licence (advantageous). Key Performance Areas Produce/analyse technical data related to TOC operations Produce technical as well as management reports for TOC operations as required Service Management: Provide technical assistance to TBS in monitoring, compiling and reporting on service level metrics for the various vendors; provide stats for reporting on a regular basis; update ticket status accordingly; liaise with clients for updates accordingly Coordinate resolution of issues in order to lead to successful resolution Provide operations and service management support within the TOC environment Provide support to project management and operations and service management as required to ensure commitments are met Maintain effective communication with stakeholders. How to Apply By submitting your application for a position at the City of Cape Town, you are consenting to the use of your personal information provided as part of your application and/or Recruitment process for Recruitment and Selection purposes. In addition, you may be required to undergo, including but not limited to, Criminal and Security Checks, Personal Verification, and Lifestyle Audits, throughout your recruitment process and/or subsequent employment. External candidates: APPLY ON LINE VIA www.capetown.gov.za/careers Internal staff: APPLY ON LINE VIA SAP PORTAL
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