Process Analyst - Midrand
A1L
Our client in the telecommunications sector is looking for a Process Analyst on a contract duration for 6 months. This role determines and documents business requirements. Works with design & implementation staff to assist with the design and implementation of solutions within constraints. The incumbent is individually accountable for achieving results through own efforts. Key responsibilities will include amongst others: Create process documentation/workflows, Standard Operating Procedures (SOP). Gather and process data through interviewing of stakeholders and observations. Collect and document business requirements for process improvement and automation efforts. Facilitate process/workflow sessions in order to collaborate on process improvements, automation capabilities. Review information and trends to ensure that the output of processes is achieved and that they are meeting agreed-upon service levels. Conduct assessments against the process activities to highlight areas of improvement or concerns. Identify issues and risks. Communicate inconsistencies and areas for improvement to management. Participate in the problem resolution. Manage and deliver Continuous Improvement projects. Manage process change (Change Management). Monitor and measure process performance including adherence and efficiency. Operate in both a technical and commercial environment. Qualifications and Experience required: Bachelor's Degree in Business, Economics, Accounting, or similar (preferred). 5 Years' experience as a Business Process Analyst or in a similar role. Experience using established Continuous Improvement methodology (e.g., LEAN, Six Sigma) essential. Advanced understanding of business functions, workflows, and processes.
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