Jobs in Go!

PRODUCT AND SUPPORT EXPERT INTRODUCTION A medical software and technology company situated in Pretoria East is seeking to employ a Product and Support Expert with at least 2 years’ experience within a similar role to join their team. JOB PURPOSE Product Experts provide high quality first line support and remote care to hearX USAThey maintain high customer satisfaction and ensure customers are assisted remotely via video calls, voice calls, emails and text messages.Product Experts ensure that prospective customer callers are assisted with the information they require/desire and process the sales on the new customer’s behalf.They also ensure that customer’s devices are operational and that the customers understand how to use and maintain their hearing aids. REQUIREMENTS Minimum education (essential): Matric Minimum education (desirable): Customer Satisfaction Certificate Minimum applicable experience (years): 2 years in Customer Support and Troubleshooting (or in a role requiring similar skills as listed herein) Required nature of experience: Customer relations and relationship managementTelephonic and email supportVideo calling experience (advantageous)Contact centre experienceTelephonic sales experience and high conversion rates (advantageous)Technical support experienceAdministration and record managementWorking in a digital environment Skills and Knowledge (essential): CRM system experienceTelephonic sales and support skillsExcellent English skills (written and spoken)Excellent communication ability and oratorshipConflict management Other: Working hours: 16h00 - 03h00Working shifts, four shifts a week (Monday to Saturday)These working hours will change with daylight savings (in our summer months) to match the hours of 9am - 8pm Eastern Standard Time COMPETENCIES Essential Competencies: Establishing RapportInteracting with PeopleValuing IndividualsUnderstanding PeopleConvincing PeopleArticulating InformationShowing ComposureResolving ConflictExamining InformationDeveloping ExpertiseAdopting Practical ApproachesFollowing Procedures Important Competencies: Upholding StandardsGenerating IdeasInviting Feedbackhttps://protool.gumtree.co.za/external-link-browser.html?urlaHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMDM2Mzg3NjU2P3NvdXJjZT1ndW10cmVl&jid377524&xid3036387656 Apply Now

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