Production Support Analyst - Central Johannesburg
eqplus
To provide guidance as a technical resource and subject matter expert for the bank's Host to Host channel's API offerings. To provide specialist business and systems support to Corporate and Investment (C&I) banking clients to help minimize business disruption and enable business continuity. This role provides support to a platform that operates 24x7 with business hours- Monday to Sunday and will include some out of hours activity to support both anticipated and unplanned system changes. Specific Additional Experience Relevant degree 3-5 years technical and support experience Proven experience of working hands-on with a variety of platform technology API integrations and providing technical support on the same, preferably in a Banking environment. Knowledge of relevant internet and connectivity protocols. Knowledge of API's Expert experience in reading log files, understanding of reading traceroute and telnets. Experience with SQL and a variety of databases .e.g. MySQL etc. (internal and external APIs, file transfers, and SQL queries). Creative, collaborative thinker with an ability to learn new things, assess problems, and identify proactive solutions quickly. Self-starter, dependable, reliable, detail oriented, time management sensitive, and comfortable leading change and getting things done with accuracy
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