Quality Assurance Administrator - South Africa
This young, dynamic and entrepreneurial organisation within the financial and insurance industry as a vacancy for a Quality Assurance Administrator within the Collections Call Centre. . MAIN PURPOSE OF THIS POSITION To assume responsibility for: Quality Assurance for the Group MAIN TASKS AND RESPONSIBILITIES: Implement and Monitor the QA process (Internal Call Centre QA) Conduct all assessments Monthly reporting Trend Reviews Coach Staff for QA/Performance Improvement Staff Training REQUIREMENTS: Matric and Qualification in Call Centre Management 3 Years’ Experience in Call Centre Management Must be able to interpret Most South African Languages Attention to detail. Logical Thinker. Problem Solver. Good Communication Skills Ability to work to tight deadline
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