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Duties & Responsibilities Support the QA Manager in the delivery of an effective and efficient administration service. Monitoring of the QA process in every department. Reconcile departmental QA processes and allocate accordingly. Data verification, integrity and accuracy. You will be responsible for the Quality Assurance of all data entries into the system. Ensure timely and accurate data entry onto the system within agreed service levels Demonstrate excellent knowledge of products, processes and protocols and service offerings and administration system knowledge in order to provide an improved customer experience. Interact with other teams within the company, ie Claims, Finance, Compliance, Underwriting and Management on matters related to accounts/policies within the portfolio. Data verification, integrity and accuracy. You will be responsible for the Quality Assurance of all data entries into the system. Demonstrate exceptional knowledge of products, processes, administration system knowledge in order to provide an improved customer experience. Strict adherence to the rules and policies of the Funds, legislation, administration procedures and service level agreements. The QA administrator will attend internal and external training as required. Meet production standards in terms of quantity (50 cases per day) and quality (less than 1% error rate). Accept accountability and take responsibility for tasks. Build and maintain relationships at all levels with internal departments to enhance organisational effectiveness and efficiency. Devote the whole of your time, attention and abilities during working hours to the discharge of your duties with strict accuracy. Use your best endeavours to properly conduct, improve, extend, develop, promote, protect and preserve the business interests, reputation and goodwill of the company. Any other duties as determined by the business needs and participate in all organisational events as required, e.g. projects. Work overtime as determined by the business needs and in terms of the company policy. Compile daily audits for each department. Assist the QA Manager in providing an effective and efficient administration service. Monitor the QA process across all departments, including the ability to adjust audit structures and SOPs using Excel and online platforms. Demonstrate competency and efficiency in identifying incorrect audits during data entry. Maintain meticulous attention to detail, ensuring consistency and adherence to routine. Apply innovative thinking from a business perspective to problem-solving tasks. Conduct regular quality assurance checks on processes, within all departments, and administrative processes to ensure accuracy and compliance with company standards and regulatory requirements. Identify discrepancies, errors, or potential issues. Collaborate with various departments, including underwriting, claims, and customer Experience, to address quality assurance findings and implement corrective actions as needed. Develop and maintain quality assurance procedures, guidelines, and documentation to support continuous improvement efforts and ensure adherence to industry best practices. Provide training and guidance to staff members on quality assurance protocols, procedures, and compliance requirements to promote a culture of quality excellence. Monitor and track key performance indicators (KPIs) related to quality assurance metrics, such as error rates, turnaround times, and customer satisfaction scores, and report findings. Participate in internal audits, and quality assurance reviews to ensure compliance with industry standards and regulatory requirements. Identify opportunities for process optimisation, automation, and efficiency enhancements to streamline operations and improve overall productivity. Act as a point of contact for QA regarding quality assurance inquiries, concerns, and initiatives. Stay informed about industry trends, developments, and regulatory changes affecting insurance quality assurance practices, and proactively recommend adjustments to policies, procedures, and protocols as needed. Provide accurate statistics to Manager. Provide reports and presentations for QA Manager and other staff as requested. Desired Experience & Qualification Matric Preferable: Diploma or Degree or busy with this. FAIS Fit & Proper and Compliant 2-3 Years' working experience. Relevant certifications or training in quality assurance, or related areas. RE5 desirable. Good working Knowledge of MS Office, well developed spreadsheet skills. Proven administrative experience, preferably within the insurance or financial services sectors. Proven background in accurate, high volume data entry Healthcare Insurance Experience would be an advantage Understanding of insurance policies, underwriting principles, and claims processing procedures, Customer experience processes. Previous experience in quality assurance preferably. Desired Skills: Quality Assurance Insurance GAP About The Employer: Join a stable short term insurance company and utilise your quality assurance skills. Apply Now

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