Quality Assurance Manager - Bethlehem
Messer
Purpose of the position Actively manage product quality related matters for Helium and Hydrogen. Ensuring alignment within Messer operations and business functions to promote a strong Quality culture. Work collaboratively and in partnership with HSEQ, Operations, Distribution, CES, Commercial Development, Product Management, Sales, Performance Transformation, Electronics, and our customers to develop, champion, implement and sustain Hydrogen and Helium Quality Assurance strategies, policies, standards, guidelines, processes, and best practices. Build sustainable process improvement initiatives in quality that are beneficial to Messer and our customers considering the need to minimizing operational costs without sacrificing Messer's commitment to quality. Why Messer? Messer is the world's largest privately held industrial gases company and what we do matters because it is woven into every part of life, from the medical gases that patients rely on to the essential elements needed to safely and sustainably produce the goods our communities depend on. The true strength of Messer is our people-at every level and in every role. Join us and take pride in the impact you will make by providing solutions essential to our world and lives. Reach your highest potential at our stable, inclusive company with diverse opportunities in a growing industry, supported by people who care. Messer stands apart because we put what matters first, and you matter. Principal responsibilities Act as the subject matter expert in Messer Helium/Hydrogen and Customer quality requirements and procedures. This requires supporting all field personnel as well as all central support functions. Manage Messer technical quality documents and procedures, certification documentation and other key technical documents. Manage the quality incident database which includes incident reporting, investigation, and analysis of data for key trends and focus areas for improvement. Monitor performance against Hydrogen and Helium Quality Assurance standards and champion suggestions for continuous improvement. Monitor and facilitate timely completion of quality-related corrective and preventive actions and assess their effectiveness. Manage and update relevant audit question sets as appropriate. Supporting customer quality audits. Assist with site preparation, execution, and corrective and preventive actions for audits, as well as supporting certification audits such as ISO 9001, FSSC 2200, and others. Support business needs and influence businesses strategies by providing up-to-date information on legislation and technology developments that may be significant in Hydrogen and Helium Quality Assurance. Manage Mock Recall completion. Provide risk assessments and recommend mitigation actions to minimize business impact. Visibly and substantially support our Safety Culture through proactive engagement. Visibly and substantially support the Messer Behavioural Safety through proactive engagement. Perform other duties as assigned. Required Competencies/behaviours Business Acumen - Critical Change Leadership -Required Customer Focus - Critical Process and Project and Risk Management - Critical Strategic Thinking and Delivery - Critical Visible Leadership - Required Required key skills (functional/technical) Ability to influence & create alignment Strong organizational skills Extensive background in group safety and quality strategies Be able to build and improve processes Ability to manage projects and lead improvement project teams Must possess demonstrated experience in forging good working relationships with team members and other functional areas as well as a proven track record in modelling change orientation & adaptability Leadership skills and ability to engage at the executive level of the organization to communicate the need for change Strong analytical skills and strong communication skills needed. Candidates must be able to serve a visible leadership position Candidates require strong collaborative, team building, and change management capabilities. Required qualifications/experience 4-year degree in a technical area in Science or similar years of industry experience Minimum of 5 years of industrial gases or related process industry experience and / or working knowledge of Intel QOS or other similar quality programs Must be proficient with structured incident investigation tools Must be proficient with Microsoft Office, Excel, PowerPoint, Word Up to 50% travel required About Messer: Messer's safety culture, commitment to providing dependable supply and innovative gas technology solutions help customers unlock opportunities to be safer, more sustainable, more productive and more efficient, so their business thrives. We nurture lasting, meaningful relationships with customers, our communities, and with one another. We offer comprehensive benefits and appreciable pay, with steady schedules and opportunities for ongoing training and career progression. We prioritize and invest in our people at every level of our organization - the dedication, knowledge, customer focus and entrepreneurial spirit of our employees is what make Messer refreshingly different. If you need assistance with the application or would like to request accommodation, call (877) 243-1030.
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