Quest Staffing Solutions Available Job Opportunity – Apply Now - South Africa
We’re seeking an Help Desk Customer Service Rep. Partner support – ICT/Telecommunications/ICT – 12 Month Contract – Western Cape for a client within the telecommunications/ICT industry to be based in Western Cape. ONLY applicants currenlty living in WESTERN CAPE will be considered. Job Title: Help Desk Customer Service Rep Location: Western Cape Job Summary: Duties & Responsibilities: Resolution of all mobile requests for service (order-to-activate and query-to-resolve) within client SLAs Proactive tracking and management of Requests for service Combination of client experience – fulfilment and assurance as well as technical coverage support Quality assessment and compliance Good technical mobile and handset understanding Professional writing and communication Analytical and logical ITIL foundations Product knowledge Desired Experience & Qualification: IT or Information Systems Diploma or Degree Client services training, advantageous ITIL foundation certification, advantageous All experience must be in the mobile sector (voice and data) 2 – 3 years’ experience in a client facing role Experience in client facing service, quality assessment and/or technical support Applicants currently living in WESTERN CAPE will be considered Package & Remuneration: Salary: R130 (non-negotiable) Interested? To Apply: Click Here
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